NOC Support Engineer

3 weeks ago

Pune, India Graceway Infrastructure & Services Pvt. Ltd. Full time

Company Description

Graceway Infrastructure and Services Pvt. Ltd.
is one of
Pune's leading Internet Broadband Service Providers
and one of the largest Multi-System Operators in Maharashtra & Goa. Operating under a
Class B license for ISP
, provided by the Department of Telecommunications, Graceway aims to be a single-point access provider. The company focuses on delivering a converged world of information, entertainment, and services to both homes and workplaces.

Role Description

This is a full-time on-site role for a NOC Support Engineer located in Pune. The NOC Support Engineer will be responsible for monitoring and maintaining network systems, performing troubleshooting and technical support, ensuring network security, and assisting in network administration tasks. The role involves ensuring the stability and smooth operation of the network to meet the company's service level agreements.

Key Responsibilities:

  • Monitor and maintain the NOC to ensure maximum network up-time.
  • Hands-on configuration, monitoring & troubleshooting of
    Switches (L1/L2/L3), Networking Routers, Mikrotik & OLTs
    .
  • Diagnose and resolve customer connectivity issues in coordination with field teams.
  • Work closely with the operations team to ensure smooth service delivery.
  • Document incidents, resolutions, and standard operating procedures.

Required Experience & Skills:

  • 2–3 years of experience in an ISP domain (mandatory)
  • Strong knowledge & troubleshooting skills for Switches, Routers, Mikrotik & OLTs
  • Solid understanding of TCP/IP, VLANs, Routing Protocols, NAT, Firewalls, VPNs
  • Familiarity with Radius Servers (Syneffo, Log2Space (L2s), Xoneware)
    is an added advantage
  • Ability to work in
    rotational shifts

What We Offer:

  • Opportunity to work with a growing ISP with next-gen broadband & enterprise solutions.
  • Exposure to the latest networking technologies.
  • Career growth and learning in a challenging yet supportive environment.
  • Interested candidates can apply directly here on LinkedIn
    or send their resume to
    hr-
    .

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