Customer Support Executive
3 weeks ago
A little bit about us… Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We’re constantly innovating to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees. Life at Pion Where People Thrive At Pion, we’re driven by big ideas and bold thinkers. Our purpose is clear. We make it possible to reward those who shape our world, from Students to Healthcare workers and more . That mission demands diverse perspectives and a culture where everyone belongs. Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people. Check out our SHARP values to find out more about our culture. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. Need any adjustments to support you with your application? Just drop us an email at . About the role. As a result of our incredible success and growth, we are looking for a new Customer Support Executive to join our team. This role will be communicating with our Chinese brands, and you'll be collaborating with both the Customer Support and the Customer Success teams internally to deliver a flawless onboarding process for our clients. Responsibilities include - Customer Support Onboarding & Activation of Chinese speaking & Australia based new brands, inclusive of: Gathering assets, and taking brands through "Set-up, Integration, Go Live" process Weekly performance checks Scheduling media launches Customer Success Optimisation around campaign specific offers and client requirements/partnerships Preparing end of campaign reports and ad- hoc MBRs and QBRs for our Account Managers Daily or weekly conversations on WeChat Cases: value realisation & value protection e2e advertising/campaign delivery Focusing on assessing potential upsell areas Requirements A little bit about you. We’d really like to hear from you, if you have / are - Fluent in both written and spoken Chinese Comfortable working to an China Standard Time Zone in line with our brands. Experience within a Customer Support or Customer Success role specifically within the B2B space Very organised, and able to deal with a fast paced nature. Good communication skills both via calls and via emails Time management is super important; you must be able to manage your own schedule and juggle multiple deadlines at a time. Familiar with Google Suite/Spreadsheets Wechat experience Asana/Salesforce experience. Benefits Life at Pion. Let’s take a look at a few things that make Pion an amazing place to work… Competitive salary. 30 days annual leave, plus bank holidays. Accredited 'Great Place To Work’ company in three categories.
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