Senior Operations Manager

4 weeks ago

Kolkata, India Everest Fleet Full time

Sr. Operations Manager- Kolkata

Location: Kolkata

Function: City Operations

What Were Building

At Everest Fleet, were not just moving carswere building India's most trusted mobility platform. We partner with Uber to run over 20,000 vehicles across seven cities, and were just getting started. Our mission? Unlock livelihoods for 100,000+ drivers and bring reliability to Indias chaotic mobility and logistics space.

We're expanding into goods delivery, employee transport, and intercity rides—and behind every city, vehicle, and driver is a system that needs to scale smartly. That's where you come in.

Why This Role Matters

Ops Lead plays a critical role in ensuring the smooth and efficient functioning of our fleet operations. This role is responsible for bridging the gap between strategy and execution, overseeing daily operations, ensuring vehicle availability and readiness, and optimizing resource utilization. By proactively resolving operational challenges, coordinating across teams, and implementing process improvements, the Operations Lead directly impacts fleet performance, customer satisfaction, and overall business growth.

What You'll Do

  • Own Operations & Team Management: Lead a team of 60+, overseeing driver retention, performance, escalations, and onboarding. Ensure maximum vehicle utilization and operational readiness.
  • P&L Ownership: Increase the vehicle realization while minimizing adjustments and bad debt through effective outstanding recovery and cost control measures.
  • Be the engine of execution: Create project plans, chase bottlenecks, and ensure what gets planned actually ships.
  • Work across functions: Partner with the Central team, R&M, Vehicle management, product, finance, HR, and marketing. You'll often be the glue.
  • Solve real problems with data: Dig into dashboards, talk to drivers, analyze gaps—and act fast.
  • Build systems: Whether it's a rejoining, driver walk-in process or a hub-level KPI tracker, you'll bring repeatability to scale.

You Might Be a Fit If You

  • Have 3–5 years of experience in fleet ops, or running stuff at a startup.
  • Have worked in a marketplace business like Uber, Zomato, Swiggy, or logistics/delivery startups.
  • Think in Google Sheets, communicate clearly, and get a thrill from solving messy problems.
  • Can work with limited structure and high expectations.
  • Want to fast-track your learning by being close to decisions, not decks.

Bonus Points If You

  • Have experience managing supply or delivery partners (drivers, gig workers, merchants, etc.).
  • Have built or used dashboards (Excel / G_sheets).
  • Know how to run scrappy pilots or quick ops experiments and scale them later.

What's In It for You

  • Competitive pay & health insurance — we take care of our people.
  • A launchpad for your career — go deep in ops, move into city leadership, or grow into strategy.
  • Work with leadership — this isn't a layer-down role; you'll be in the room.
  • Fast learning curve — ambiguity, speed, and ownership, every day.
  • Real-world impact — what you build affects the daily livelihood of thousands of drivers.

Contact Details -

Name - Anasuya Payra

Contact Details

Want to ship real things that matter? This is your shot.

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