Remote Guest Services Coordinator

2 weeks ago


india Why Knot Travel Full time
Job Description

This is a remote position.

We're currently searching for a meticulous and customer-centric Remote Guest Services Coordinator to join our team. In this role, you'll manage room reservations and book accommodations for our clients. If you possess outstanding communication skills, a hospitable demeanor, and a passion for hospitality, we invite you to apply.


Responsibilities


  • Manage hotel reservations, including handling inquiries, making bookings, and confirming room availability.

  • Engage with guests through phone, email, and in-person interactions to assist with reservation inquiries, changes, and cancellations.

  • Facilitate smooth check-in and check-out experiences for guests, addressing any special requests or concerns.

  • Process reservations, collect payment information, and issue invoices or receipts as necessary.

  • Promote additional services like room upgrades, dining options, and spa treatments to enhance the guest experience and increase revenue.

  • Assist guests regarding general inquiries, directions, and information about local attractions and services.

  • Address and resolve guest issues or concerns about reservations, billing, or service quality.

  • Collaborate closely with vendors and suppliers.


Benefits


  • Remote position with a flexible work environment.

  • Business Opportunity 

  • Travel perks and discounts on personal and professional travel.

  • 1099 Opportunity 

  • Free training and FAM Trips.

  • Uncapped Commission Earnings

  • Supportive team.


Qualifications


  • Excellent communication and interpersonal skills with a friendly and courteous demeanor.

  • Strong organizational and multitasking abilities.

  • Attention to detail and accuracy.

  • Ability to work independently and collaboratively.

  • Thorough knowledge of travel destinations, attractions, and various travel products and services.

  • Exceptional customer service and problem-solving abilities.

  • Passion for travel and a desire to help others create memorable experiences.

  • Must be 18 years or older and a US resident.


If you're ready to contribute to our team and assist in creating exceptional guest experiences, we encourage you to apply for this exciting opportunity.




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