Support specialist

2 days ago

Eluru, India Vista Applied Solutions Group Inc Full time

Hiring for Support Specialist | Long term Contract | RemoteTitle: Support Specialist – Horizon VDI Location: Remote in IndiaDuration: 12 monthsKey Responsibilities Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration Validate and troubleshoot application functionality within VDI sessions in partnership with application ownersEducation: Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM). Required Experience: 2+ years in IT support roles with at least 1 year supporting VDI environments Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies Proficiency with tools like Horizon Administrator/Console, v Sphere Client, and basic Power Shell scripting Preferred Experience: 3+ years supporting end-user computing or VDI in enterprise environments Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.Working knowledge of FSLogix, profile redirection, and user data managementExperience integrating VDI with multi-factor authentication, antivirus, and DLP toolsFamiliarity with Jira or similar ticketing and ITSM platformsExperience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDIKnowledge of monitoring tools (e.g., Horizon Help Desk Tool, v Realize Operations, Control Up)Certifications such as VMware VCP-DTM, ITIL Foundation, or Comp TIA A+ are highly desirable

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