Associate Expert

6 days ago

Chennai, India KONE Full time

Technical Expert – Content Solutions is responsible for ensuring the stability, scalability, and continuous improvement of our enterprise content ecosystem—built on a modern CCMS platform. Candidates with experience of Adobe Experience Manager are preferred.

Technical Expert – Content Solutions blends hands-on technical execution with architectural thinking, collaborating across content, IT, and product teams to deliver multichannel, high-quality, and secure content solutions that power KONE’s customer and employee experiences.

Key Responsibilities

Platform & Ecosystem Management:

- Continuously verify the health and performance of the content ecosystem. 

- Manage and execute platform upgrade activities in collaboration with Adobe Customer Success Engineers (CSE). 

- Perform daily troubleshooting related to content errors, renditions, and output generation. 

- Plan and execute content migration activities, ensuring data integrity and minimal downtime. 

Integration & Development:

- Develop and conceptualize integrations between the CCMS and other KONE enterprise systems. 

- Work with CI/CD pipelines for deployment, configuration updates, and automated processes. 

- Design, update, and maintain stylesheets using DITA Open Toolkit (DITA-OT), XSLT, and CSS. 

Content Architecture & Quality:

- Apply and recommend modular authoring principles to enable structured, reusable, and channel-agnostic content. 

- Ensure technical quality assurance of modular content, including validation rules, metadata, and taxonomy consistency. 

- Support and optimize multichannel publishing processes. 

Security & Compliance:

- Incorporate cybersecurity principles and best practices into content solution designs. 

- Ensure integration and support for Single Sign-On (SSO) and secure authentication. 

Strong experience with CCMS platform management—preferably Adobe Experience Manager (AEM).  In-depth knowledge of modular authoring principles.  Expertise in DITA and DITA Open Toolkit configuration and publishing workflows.  Experience with HTML, Java, or related web technologies.  Software development experience, including CI/CD pipelines (e.g., Jenkins, GitLab CI).  Proficiency in XSLT and CSS for template and stylesheet development.  Understanding of multichannel publishing architecture and processes.  Experience in modular content technical quality assurance.  Understanding of cybersecurity principles and working with SSO solutions.  Strong troubleshooting, analytical, and problem-solving skills.  Excellent collaboration and communication skills for working with cross-functional teams.  Bachelor’s degree in engineering or relevant Experience with content migrations at enterprise scale.  Familiarity with content taxonomy design, metadata management, and tagging strategies.  Knowledge of automation scripts and tools to optimize content operations. 

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