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Lead Network Administrator

2 months ago

Hyderabad, India Milestone Technologies, Inc. Full time
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.Description:Job Overview.As a Lead Network Administrator, you will be supporting a customer with the administration and operations of their network infrastructure. You would be responsible for implementing, managing, and troubleshooting networks and systems according to company’s needs and goals. This position would be responsible for installing and maintaining computer systems, monitoring computer and network systems to improve performance, making sure all users know how to use the networks and systems properly and ensuring all system users have authorized access. Maintaining system security, making sure websites function, upgrading network and computer systems and fixing network, hardware, software, and systems problems are all duties for a Network Administrator.

How You Will Make An Impact• Build/Implement/solve for infrastructure, provide technical advice to management and ensure delivery.• Possess people management skills, Hiring, development, coaching, retention and conduct performance improvement plans• Identify bottle necks of engineer's performance, guide and coach on technical and process aspects• Excellent client management skills, handled Major incident management, drive troubleshooting bridges• Ability to handle highly demanding and pressure scenario with stringent SLA• Draft Monthly service reports for Incident, change and problem management areas, with clear focus area• Build Go-To-Green plans, actionize plan and deliver results• Proven Ability to take dynamic call for resolving customer issues involving technical, process and people managementWhat You Will Need to Succeed10+ years of related work experience as a Network AdministrationSupervisory experience of a 3 to 4 Network Administrators.• Administration and maintenance of Cisco Layer 3 Ethernet switches.• Expertise in configuration and management of Switches Cisco, Juniper• Expertise in configuring and troubleshooting of Palo Alto, and their implementation.• Extensive knowledge with VPN and Site to Site connections, management connectivity issues and handling ISPs• Experience with various LAN and WAN technologies and protocols like: - TCP/IP, VLAN, VTP, RIP, STP, EIGRP, OSPF, IKE/IPSec VPNs, NAT, PAT, EVPN, VXLAN• Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively.• Well experienced in configuring• Create network diagrams and as built documents.• Configure new detections based on threat intelligence and research.• Expertise in Using Vulnerability assessment tools for detecting the vulnerabilities and remediate them.• Good knowledge of Network log capturing & analysing the logs through the tools Wireshark, Solar winds etc.• Ensure adherence to customer & SLA commitments Monitor ticket response times and take appropriate actions to ensure team response time targets are met.• Collaborate and share knowledge with other Engineers and Analysts• Having good knowledge of load balancers is an added advantage.• Infrastructure, Automation (Preferred), NexGen Palo Alto Firewalls, IPSEC and SSL VPN technologies, Global Protect.