Principal Engineer

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do

this by taking a fresh approach to building and delivering software that is affordable, quick to

implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a

global team operating from 13 global locations to serve more than 65,000 companies -- from startups

to public companies–– that rely on Freshworks software-as-a-service to enable a better customer

experience (CRM, CX) and employee experience (ITSM).

Freshworks' cloud-based software suite includes Freshdesk (omnichannel customer support),

Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk),

Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has

been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer

ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of

Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We are seeking a visionary and innovative Principal Engineer to join our dynamic team in Bengaluru, India. As a Principal Engineer, you will play a crucial role in shaping our technical direction, leading complex projects, and mentoring junior engineers. This position offers an exciting opportunity to work on cutting-edge technologies and drive architectural decisions that will have a lasting impact on our organization.

• Lead the design and implementation of large-scale, complex software systems
• Collaborate with cross-functional teams to define and execute technical strategies
• Provide technical leadership and mentorship to engineering teams
• Develop and maintain software architecture standards and best practices
• Conduct code reviews and ensure high-quality software delivery
• Identify and evaluate new technologies to improve our technical capabilities
• Participate in high-level technical discussions and decision-making processes
• Drive innovation and continuous improvement in our engineering practices
• Contribute to the company's technical vision and long-term roadmap
• Represent the engineering team in meetings with stakeholders and clients

Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering, or related field
• 15+ years of software engineering experience, with a proven track record of leading complex technical projects
• Strong programming skills in multiple languages and expertise in software architecture and design patterns
• Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP) and experience with distributed systems and microservices architecture
• Knowledge of DevOps practices and tools, and familiarity with Agile methodologies
• Deep understanding of software development lifecycle and expertise in scalable and high-performance systems
• Strong problem-solving and critical thinking skills, with the ability to analyze complex technical challenges
• Excellent communication and leadership abilities, capable of influencing and driving technical decisions across teams
• Experience mentoring and guiding junior engineers
• Knowledge of industry best practices and emerging technologies
• Relevant technical certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.