Network Security Engineer

1 month ago

Hyderabad, India Movate Full time
Hiring Network Security - TAC Engineer based at Hyderabad Location

Experience : Min 2 yearsLocation : Hyderabad(Work From Office)Shift : Rotational Night Shift

Share resume to along with the below details,Current Company :Years of Experience :Experience in TAC/Network Security :Highest Degree :Notice Period :Current Salary :Expected Salary :Current Location :Ready to Work in Night shift :Willing to relocate Hyderabad :Willing to sign 2 year Service agreement :Ready to Work from Office :

Technical Skill: -

• Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;• Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP;• Network troubleshooting experience - familiarity with tools such as Ping, Traceroute, MTR;• Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler;• Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc;• Basic knowledge on operating systems - Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files.

Responsibility includes but not limited to the following:

• Ability to communicate with tech-savvy clients using perfect written and spoken English;• Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients• Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail;• Available to work any assigned shift - the team provides 24x7 coverage for our clients around the world. But it’s PST for now until further updates;• Help resolve software and technical questions for the client efficiently and effectively;• Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution;• Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues;• Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate;• Partner with technical support team members on various strategic projects when needed;Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status;

Experience in TAC(Zscaler, Netskope, Palo Alto, Juniper, Sophos, Sonicwall, etc.) added advantage.

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