IT Technical Analyst

4 weeks ago

Bengaluru, India Resillion Full time
Job DescriptionRole: IT Technical AnalystLocation: Bangalore (Hybrid Mode)Experience Range: 4-6 YearsRequired Skills & Responsibilities:4-6 years of experience working in Service Desk for L2/ System Analyst for L2Provides the Second-line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and software applications for internal users.Relevant experience supporting hardware for workstations, laptops and peripheral devices, network troubleshooting, Windows operating systems, web-based applications, and productivity applications such as Microsoft Office and Internet browsers.Understanding of hardware, software and TCP/IP networking principles.Knowledge in Microsoft Office, Patch Management, Anti-Malware, Desktop/laptop imaging, anti-virus, and inventory management tools.Knowledge of computers (PC, Laptop and Mac) and peripherals.Prioritize and execute tasks in high-pressure environment. Ability to work in a 24/7 environment.Ensuring Live Monitoring of Calls, Tickets In Queue, Email, Timely Response on Escalations, Managing Bacjlogs.Windows servers and Clients.Knowledge of Active Directory, DNS, O365, Creation of mail box, Password resetsUser account creation for Active Directory, Exchange Mailboxes, Distribution listsVPN, Internet Concepts, Network Technical Support, Networking Concepts, Internet Fundamentals, VOIP, IP routing and Switching, LAN/WAN, TCP/IP Administration.Support for laptop, desktops, and printersPatching and Upgrading of PC’s – routine upgrades that cannot be performed remotelyIMAC: Installations, Moves, Adds, and Changes (IMACs)ITIL Certification is a mustOral and written communication, professional, and interpersonal skills, keen attention to details with strategic and holistic mindset, self - motivated and directed.

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