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Analyst-Data Analytics

4 months ago

gurugram, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether youre finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible - and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 75,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description:

This position sits within Sales Enablement, Pricing & Transformation (SPT), which is a part of the broader Global Commercial Services (GCS) organization focused on building & deploying capabilities to support frontline Sales/Account Development colleagues globally. The Field Tools, Analytics & Insights Analyst will support the ongoing optimization & reporting visualization, analytics flexibility and data pipelining efforts in support of Client Facing Colleagues (CFCs) and Executive teams driving Sales/Account development functions towards acquiring and retaining business.

Key Responsibilities:

Performing analytics, predictive models on regional data and support growth initiatives across Sales and Account Development product channels. Oversee migration of Cornerstone to Lumi Cloud data processing environment for SPT partners. Help drive development of standardized reporting infrastructures from production data pipeline development to visual representation, working with technologies and platforms teams. Be strategic and able to identify opportunities to initiate analysis that creates a positive impact on business. Support the digitization of data pipeline for Sales/AD performance monitoring including project management & communication with Senior Leaders. Hands on work on large data sets pulled using technical languages including SQL and Python as well as standard BI toolkits such as Tableau, Power BI, SiSense.

Requirements:

Resourceful self-starter with the ability to navigate ambiguity and engage in structured thinking to derive relevant, data-driven insights. Excellent analytical and problem-solving skills to support SPT Managers and Business reviews and special projects. Ability to adopt a business mentality and link business strategies to specific initiatives. Active knowledge of Tableau, SQL, Python (Google BigQuery/Looker preferred) Understanding of Enterprise Data infrastructure including Quality Control & monitoring Demonstrated strong project management skills with consistent record of successfully getting results on especially on cross-functional initiatives. Be an agent of change, ability to initiate and adopt change.

Education Background:

3+ years of relevant work experience Bachelor's Degree in equivalent field is required; Master's Degree is preferred.

Working Hours:

The general 8 hour shift timing is IST 1:30 pm 9:30 pm. However the candidate should be flexible to support any shift between 7 am 11:30 pm IST

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.