Travel Counselor

3 weeks ago

Gurugram, India American Express Full time

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

  • Provide best in class service & customized solutions to High network individuals (HNIs)/Platinum cardholders through lateral thinking and excellent knowledge of travel & lifestyle choices
  • Knowledge of Fares and Ticketing
  • Destination/Geographical Knowledge and Supplier Product Knowledge
  • Basic Destination Information with A Passion for Leisure Travel Product Knowledge.
  • Basic Knowledge of International Travel Products, Airfares, Itineraries, Routings & Airlines
  • Exposure to End-to-End Travel Servicing Including Hotel / Car/ Visa / Packages/ Insurance
  • Exposure to Customer Handling

Minimum Qualifications

3-7 years of experience with prior travel sales experience, hotel industry and graduate with excellent Oral and Written Communication Skills in English

Preferred Qualifications

  • Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
  • People Management
  • Time Management
  • Workload Management

Technical Skills/Capabilities

  • Knowledge of fares & ticketing
  • Knowledge of destinations, geographies
  • Problem solving skills
  • Knowledge of destinations, geographies
  • Ability to network within hospitality industry Travel
  • Knowledge of fares & ticketing including RTW & complex fares Preferred
  • Supplier product knowledge Travel
  • MS office suits (Excel, Word, PowerPoint, Access)
  • GDS Platforms: Amadeus, Sabre

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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