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Senior Manager Customer Care

4 weeks ago

Surat, Gujarat, India NJ Group Full time

About Company

NJ Group is a leading player in the Indian financial services industry known for its strong distribution capabilities. Started in the year 1994 with the establishment of NJ India Invest Private Limited., the flagship company, has now diversified into various businesses and today has presence in businesses ranging from financial products distributor network, asset management, real estate, insurance broking, training & development and technology. Our rich experience in financial services, combined with executional capabilities and strong process & system orientation, has enabled us to shape a rising growth trajectory in our businesses.

Product ranges are MF, Insurance, Realty, Information Technology, Wellness, Interiors, Loan.. NJ Group is based out of Surat in Gujarat, India and has presence in 95+ locations in India, Mauritius & Dubai and has over 1,800+ employees and over 27,000+ Active Advisors (Partners) associated. The total Asset Under Advise of 1,35,000+ Cr. of more than 26+ Lacs investors.

NJ Capital, a registered Non Banking Finance Company (NBFC), operates the retail lending arm of the NJ Group. The company endeavours to fulfill the credit requirements of its clients by providing them innovative loan products at an affordable cost, thereby enabling the group to be a one stop shop providing for all their financial needs.

Relying on technology, NJC strives to turn lending into a quick, simple and hassle free process. The fully automated process leads to elimination of paperwork, physical movements (of either papers or clients), quick loan disbursals and smooth loan servicing .We endeavour to provide to the client a world class borrowing experience that is truly seamless, intuitive, convenient and user friendly.

The use of data analytics helps in profiling client risk and delivering the right loan product at an appropriate cost, thereby bringing substantial economic gains to them.

Position : Manager Customer Care

Company Name: NJ Capital Private Limited

Job Profile:

  • Study current product and customer service requirements and design the specifications of a system to handle CCQRP (Customer Complaint and Query Resolution Process)
  • Utilize Artificial Intelligence to enable automation of customer service to the extent possible. Must be familiar with AI powered Chatbots
  • Query and complaint resolution within a specified turn around time and cross sell/ upsell to customers

Qualifications:

● Master Degree

● Good Communication Skill

● Good in English Communication.

Job Location: Surat

Website:

Contact Details | Mr. Hemanshu Mevawala | | Mob: 9687671918