Sr. Technical Product Support Analyst-1
3 days ago
What You'll Bring:Experience with relational databases, SQL, Splunk (Searches, Dashboards, Alerting), Excel (Formulas and Pivot Tables)Experience withTriaging connectivity and digital certificatesAnalyzing evaluating and troubleshooting data and data formatsCredit reporting (reading & evaluating credit data)Incident management and related best practicesDeveloping reports Salesforce and Splunk7+ years of technical customer support experienceBachelor’s degree in computer science, Information Technology, or related field.Impact You'll Make:Support customer facing Global Technology projects:Project support will be the primary focus of this positionThe first project is focused on helping customers migrate off of a legacy connectivity applicationWhen there is downtime between project work, customer technical support tickets will be the next prioritySupport TransUnion customers with a range of technical support needs. Less complex items at first (account management, digital certificates, basic application troubleshooting) and you will progress gradually into supporting more complex items (customer onboarding, application errors, credit file and data investigations)What you’ll accomplish – extensive knowledge in TransUnion products and services, deep relationships across the sales and support organizations, training newer team members, leading customer and product Onboarding initiatives, providing after hours support for urgent issuesThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job TitleSr Analyst, IT Support
-
Sr. Technical Product Support Analyst-1
2 weeks ago
Chennai, Tamil Nadu, India TransUnion LLC Full timeWhat We'll Bring: •Intermediate level knowledge of product / service capabilities, system interdependencies / data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents•Serve as escalation point for Analyst level team members by doing the following:oDrive escalated items to...
-
Sr. Technical Product Support Analyst-1
4 weeks ago
chennai, India TransUnion LLC Full timeWhat We'll Bring: •Intermediate level knowledge of product / service capabilities, system interdependencies / data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents•Serve as escalation point for Analyst level team members by doing the following:oDrive escalated items to...
-
Sr. Technical Product Support Analyst-1
4 weeks ago
Chennai, India TransUnion LLC Full timeWhat We'll Bring: •Intermediate level knowledge of product / service capabilities, system interdependencies / data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents •Serve as escalation point for Analyst level team members by doing the following: oDrive escalated items to resolution...
-
Sr. Technical Product Support Analyst-1
2 weeks ago
Chennai, Tamil Nadu, India TransUnion LLC Full timeWhat We'll Bring:Intermediate level knowledge of product / service capabilities, system interdependencies / data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidentsServe as escalation point for Analyst level team members by doing the following:oDrive escalated items to resolutionoProvide...
-
Sr Analyst, IT Support
2 weeks ago
Chennai, Tamil Nadu, India TransUnion LLC Full timeWhat We'll Bring:What We'll Bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.What You'll...
-
Product Analyst
2 weeks ago
Chennai, India KloudPortal ™ - SaaS | Product Marketing Full timeJob Description for Product Analyst:KloudPortal Technology Solutions Private limited offers a range of software solutions to clients worldwide. We take pride in creating solutions that are scalable, optimal and effective. Our team of 60+ engineers is diverse and welcoming.About the position:This job posting is for Product Analyst for a mid-Senior level...
-
Product Analyst
2 weeks ago
Chennai, Tamil Nadu, India KloudPortal ™ - SaaS | Product Marketing Full timeJob Description for Product Analyst:KloudPortal Technology Solutions Private limited offers a range of software solutions to clients worldwide. We take pride in creating solutions that are scalable, optimal and effective. Our team of 60+ engineers is diverse and welcoming.About the position:This job posting is for Product Analyst for a mid-Senior level...
-
Product Analyst
2 weeks ago
Chennai, Tamil Nadu, India KloudPortal ™ - SaaS | Product Marketing Full timeJob Description for Product Analyst:Kloud Portal Technology Solutions Private limited offers a range of software solutions to clients worldwide.We take pride in creating solutions that are scalable, optimal and effective.Our team of 60+ engineers is diverse and welcoming.About the position:This job posting is for Product Analyst for a mid-Senior level...
-
Product Analyst
2 weeks ago
Chennai, India KloudPortal ™ - SaaS | Product Marketing Full timeJob Description for Product Analyst:KloudPortal Technology Solutions Private limited offers a range of software solutions to clients worldwide. We take pride in creating solutions that are scalable, optimal and effective. Our team of 60+ engineers is diverse and welcoming.About the position:This job posting is for Product Analyst for a mid-Senior level...
-
Product Analyst
3 weeks ago
Chennai, India KloudPortal ™ - SaaS | Product Marketing Full timeJob Description for Product Analyst:KloudPortal Technology Solutions Private limited offers a range of software solutions to clients worldwide. We take pride in creating solutions that are scalable, optimal and effective. Our team of 60+ engineers is diverse and welcoming.About the position:This job posting is for Product Analyst for a mid-Senior level...
-
Product Analyst
2 weeks ago
chennai, India KloudPortal ™ - SaaS | Product Marketing Full timeJob Description for Product Analyst: KloudPortal Technology Solutions Private limited offers a range of software solutions to clients worldwide. We take pride in creating solutions that are scalable, optimal and effective. Our team of 60+ engineers is diverse and welcoming. About the position: This job posting is for Product Analyst for a mid-Senior level...
-
Sr Business Analyst
4 weeks ago
chennai, India TransUnion LLC Full timeWhat We'll Bring: Business Analyst with problem solving skills and consulting pitch. What You'll Bring: 3+ years of experience as a business analyst using Agile methodologies eliciting requirements from business use cases. Experience in analyzing data to draw relevant business conclusions using data visualization techniques/tools and presenting...
-
Sr Business Analyst
4 weeks ago
Chennai, India TransUnion LLC Full timeWhat We'll Bring: Business Analyst with problem solving skills and consulting pitch. What You'll Bring: 3+ years of experience as a business analyst using Agile methodologies eliciting requirements from business use cases. Experience in analyzing data to draw relevant business conclusions using data visualization techniques/tools and presenting findings...
-
Product Support Analyst
6 days ago
Chennai, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...
-
Product Support Analyst
4 weeks ago
Chennai, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...
-
Product Support Analyst
4 weeks ago
Chennai, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...
-
Product Support Analyst
4 weeks ago
Chennai, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...
-
Product Support Analyst
2 weeks ago
Chennai, Tamil Nadu, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...
-
Product Support Analyst
2 weeks ago
Chennai, Tamil Nadu, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...
-
Product Support Analyst
2 weeks ago
Chennai, Tamil Nadu, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...