Specialist - Employee Services

4 weeks ago

bangalore, India Applied Materials Full time

Employee Services (HR Direct)

About Applied

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.

Summary :

The HR Customer Services Support Agent delivers a range of transactional HR services and responds to inquiries and requests from Global/Regional internal customers, identifying and escalating them as necessary, to ensure the provision of accurate information.

The role is accountable for delivering efficient, accurate and reliable information to support the Applied employees in a timely manner.

Role will require you to work on shift basis.

Key Responsibilities and Deliverables :

Assist with inquiries and information requested from internal customers on year-round HR processes (performance management, focal), Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases, ensuring that information supplied is accurate, relevant and resolves the request efficiently. Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalating as necessary, incoming inquiries in a confidential, responsive, customer-focused manner. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience. Actively participate in process improvements to improve the efficiency of the Customer Service. Maintains team professionalism in confidentiality, integrity, and company data protection.

Key challenges:

Managing multiple competing demands and deadlines while delivering accurate and consistent work within a high-volume environment. The role exercises sound judgment to ensure that competing work priorities are met within agreed timeframes. Communicating effectively to internal customers with a professional ‘can do’ approach, while ensuring service delivery and advice reflects current and best business practice. Providing solutions to the problems in situations that are atypical or infrequently occurring based on existing precedents or procedures, to be proactive to “Connect the Dots” for the customers.

Skills, Knowledge, Experience

Active Listening: Listening to a customer’s questions and concerns and responding in a way that makes them feel heard, paves the way forward to a solution. Technical knowledge: As a customer service professional, you need to be familiar with technical knowledge (Workday, ServiceNow, etc..) to help customers make informed decisions and troubleshoot any issues. Basic excel skills to handle reporting & analytics. Resourcefulness: Finding innovative and quick ways to solve the problem can decrease time with each customer so that you can help more customers in a day. A willingness to go the extra mile: Provides service that goes beyond fulfilling basic customer expectations and does so in a creative and in an unexpected way.

Requirements :

Full proficiency in English is a must. Excellent communication and interpersonal skills with a creative mindset. Experience working in customer service Bachelor’s degree in HR, Organizational Psychology, Business Administration, or related field.

Experience : 3 to 5 years

Shift: India – 1:00 PM to 10:00 PM

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

No

Relocation Eligible:

Yes

  • Employee Relations Specialist

    1 day ago

    bangalore, India Koch Global Services Full time

    Your Job You will ensure compliance with Koch policies and legal requirements, conduct investigations, analyze trends, and recommend solutions to employee relations issues. Our Team As an Employee Relations Specialist (Investigations), you will work closely with the business HR and legal teams to handle employee relations cases and provide...

  • Employee Relations Specialist

    2 months ago

    bangalore, India Oracle Full time

    Job Title : Employee Relations SpecialistJob Location : BengaluruExp : 7-17 yearsPosition Overview : We are looking for Employee Relations Specialist who will be involved in ER policy formulation, Employee Relations, Anti-Sexual Harassment, Disciplinary Procedures and actionsRoles & Responsibilities :The successful candidate will lead a team focused on...

  • Global Employee Mobility Specialist

    1 week ago

    Bangalore, India HPE Full time

    Global Employee Mobility Specialist  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...

  • Global Employee Mobility Specialist

    3 weeks ago

    Bangalore, India HPE Full time

    Global Employee Mobility Specialist  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...

  • Veeva CRM Developer

    4 weeks ago

    bangalore, India Employee Hub Full time

    HRTech and Recruitment Consulting Partner We work as an best HRTech and recruitment consulting -employee hub in india extension to our Client’s team for the right talent search and the entire recruitment process while offering a wide range of recruitment services and HRTech Solutions. The Role Job Title: Veeva CRM Specialist Location: Bangalore Mode of...

  • Veeva CRM Developer

    1 week ago

    bangalore, India Employee Hub Full time

    HRTech and Recruitment Consulting Partner We work as an best HRTech and recruitment consulting -employee hub in india extension to our Client’s team for the right talent search and the entire recruitment process while offering a wide range of recruitment services and HRTech Solutions. The Role Job Title: Veeva CRM Specialist Location: Bangalore Mode of...

  • HR Service Specialist

    4 weeks ago

    bangalore, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Description : Mission Statement: As a core member of the Employee Life Cycle Management (ELCM) team, you will be responsible for delivering HR Service support to the HR community, business managers and employees. Reporting to the Team Lead, you will provide a high level of support for internal customers, with accurate and timely processing of...

  • Administrative Services Specialist

    3 weeks ago

    bangalore, India Renesas Electronics Full time

    Job Description The Administrative Service Specialist will be responsible for providing facility and general administrative support to the Admin Manager. Whilst working closely with the Admin Manager, the Administrative Service Specialist will provide administrative support to the Noida office, maintaining the smooth running of the associated office. ...

  • Service Manager, Employee Banking

    3 weeks ago

    bangalore, India Standard Chartered Bank Full time

    RESPONSIBILITIES Managing of Salary Accounts Portfolio : Handle defined portfolio across the EB Corporate for life cycle management & ensure EB book growth, funding penetration to monitor.  Effectively follow the Beat Plan- CAT A & B corporate Corporate Engagement / Franchise Build business through thru micromarketing activities , Micro...

  • Employee Grievances Specialist

    3 weeks ago

    Bangalore Urban, India IT MNC Full time

    4-8 years experienceManaging Employee Grievances regarding performance , conductLOA , Harassment , POSH, workplace safetyCoordinating with Legal team on further actions to be takenCandidate should have handles similar role for atleast 1000+ number of employees in current role

  • Support Project Specialist

    3 weeks ago

    bangalore, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project Specialist with a...

  • Support Project Specialist

    1 week ago

    Bangalore, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project Specialist...

  • Support Project Specialist

    3 weeks ago

    Bangalore, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project Specialist...

  • IT Technology Services Specialist

    1 week ago

    Bangalore, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • IT Technology Services Specialist

    2 weeks ago

    Bangalore, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Specialist, IT Service Desk Support

    4 weeks ago

    bangalore, India Polaris Full time

    JOB SUMMARY: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents...

  • Service Desk Support Specialist

    4 weeks ago

    bangalore, India Polaris Full time

    Job Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing...

  • Technical Lead, Employee Technology Services

    3 weeks ago

    bangalore, India Thomson Reuters Full time

    About the Role In this opportunity as Technical Lead, Employee Technology Services, you will: Implementation and Deployment: Oversee deployment of VDI infrastructure. Collaborate closely with technical teams, adhering to industry best practices. Configure virtualization platforms, provision virtual desktops, and ensure seamless integration with...

  • HR Specialist, Employee Relations

    3 weeks ago

    bangalore, India Shell Full time

    , IndiaJob Family Group: Human Resources JobsWorker Type: RegularPosting Start Date: March 2, 2024Business unit: Human ResourcesExperience Level: Experienced ProfessionalsJob Description: Do you want to be involved in shaping a great place to work, or in creating a positive environment for people; thereby, allowing them to flourish and fulfil our...

  • Specialist, Service Delivery

    4 weeks ago

    bangalore, India ReSource Pro Full time

    ReSource Pro Operational Solutions Private Limited, BangaloreAbout ReSource Pro:About Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the...