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Customer Service Engineer
2 months ago
Roles & Responsibilities1. Coordinate with customers for the installation at their site and regular training. Understand the customer requirements Obtain feedback from the customer Maintain Participant list 2. Major trouble shooting at site.Register complaints immediately and allocation of Complaint numberOn time Updation customer complaint register MOM signed off by customerUpdation of complaint status in complaint register and feedback to customer on status based on MOM 3. Conducting customer service surveyIdentify customer and carry out plant survey as per plan Competition seal conversion and / or seal upgrade from single to double OR double wet running to ECS, 2015 BG promotion
Organizing Service Blitz to compile and update on product installations
