Collabera Digital
4 weeks ago
Job Description :
Skills Required :
- Experience in Modern Java Programming: Proficiency in modern Java programming, including knowledge of Java 8 features and above, object-oriented programming principles, and commonly used libraries and frameworks.
- Shell Scripting: Strong scripting skills in Shell Scripting, including Bash, for automating tasks and system administration on Unix/Linux environments.
- Experience Troubleshooting and Debugging Technical Systems : Ability to troubleshoot and debug technical systems efficiently, including analyzing logs, identifying root causes of issues, and implementing solutions.
- Unix Commands: Proficiency in Unix commands for system administration and troubleshooting tasks on Unix/Linux platforms.
- Basic Data Structures (String, Arrays): Understanding of basic data structures such as strings and arrays, and their usage in programming and :
- Provide technical support to customers, resolving issues related to software products and systems in a timely and efficient manner.
- Troubleshoot and debug technical issues reported by customers, analyzing log files, stack traces, and error messages to identify root causes and implement solutions.
- Develop and maintain Shell scripts for automating routine tasks and system administration on Unix/Linux environments.
- Collaborate with development teams to escalate complex technical issues, provide detailed analysis and information, and work towards timely resolution.
- Document troubleshooting procedures, known issues, and resolutions in knowledge base articles, FAQs, and support documentation.
- Work closely with cross-functional teams including development, QA, and product management to ensure timely resolution of customer issues and improvements to products and services.
- Participate in on-call rotations to provide 24/7 support coverage as needed.
Qualifications :
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 3-5 years of experience in a technical support or similar role, supporting software products and systems.
- Strong proficiency in modern Java programming and shell scripting.
- Experience troubleshooting and debugging technical systems, with the ability to read and understand existing code.
- Solid understanding of Unix commands and Unix/Linux environments.
- Familiarity with basic data structures such as strings and arrays.
- Excellent problem-solving skills, attention to detail, and ability to work under pressure in a fast-paced environment.
- Good communication skills, both written and verbal, with the ability to effectively communicate technical information to customers and internal teams.
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