Sr Lead, Custom Delivery

4 weeks ago

chennai, India TransUnion LLC Full time

What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
As the Sr Lead of Custom Delivery & User Support, you will work with multiple groups and have a broad impact on the customer experience, process management & optimization and compliance, as you drive a culture focused on innovation through process improvements, automation, implementing new tools, and developing global standards.

What You'll Bring:

A minimum of 10 years of batch process experience, capabilities and industry knowledge to understand customer challenges and to create solutions that deliver tangible results. Experience in leading a team of system designers, coders, analysts or solution consultants. Works well in a team setting fostering collaboration and working towards consensus. Skilled in delivering high-quality output ‘On-time’ in a fast-paced environment with competing priorities. Ability to explain complex technical and analytical concepts across any audience. Ability to identify and troubleshoot processing issues and understand how strategic goal measurements impact department level goals.  Demonstrate the ability to identify opportunities to optimize performance. Accountable for the performance, growth and results of the team (i.e. coaching, performance management, etc.) Act as the liaison between various business units to implement custom solutions and to ensure implementations are successful, on-time, and within budget. Present solutions to senior TransUnion staff and clients/prospects to generate value add campaigns and drive revenue through development of new batch solutions. Educate and influence internal partners on best-practice approaches gleaned from current and previous experiences. Interface with a variety of groups in order to perform required tasks, create high level design, development and implementation Create and present business and technical solutions to senior level management and client/prospect audiences Represents the business unit to define requirements and business cases for technology developments. Ensures the execution of predetermined work assignments that are subject to a moderate level of control and review. Bachelor’s degree or equivalent relevant work experience, preferably in Financial Services and/or Financial Technology industries. Ability to work US CT hours.

Impact You'll Make:

People Management

Establish team goals and provide directions for accomplishing the same Responsibility for direct reports (1:1s, coaching, reviews, comp, etc.) Develop “top 2 / bottom 2” plan for directs Foster team culture (regular team meetings, outings, collaboration, etc)

Business Management

Responsible for the assignment & quality delivery of all orders within the purview of assigned area Active participation in the Batch leadership responsibilities & duties as assigned Fostering of Enterprise relationships directly related to assigned area

Execution

Superior ability to manage & troubleshoot orders for assigned area & across Global Delivery Deep understanding of our processes, capabilities & data Batch Solutions Improvement Lead & drive initiative that demonstrably improves efficiency or revenue across the Global Delivery team Secure buy-in and agreement from peers and Batch leadership Active and strong participation in Batch Leadership Responsibility Direct responsibility for key function of leadership team such as metrics, compliance process, or owner of key Batch responsibility as assigned

Mentorship and Guidance

Visible & present leader who actively mentors or develops key relationships with associates in Batch or across TU & provides guidance / coaching Training & Grooming team members in product & process aspects

TransUnion Job Title

Sr Lead, Batch Processing

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