Senior DevOps Engineer

4 weeks ago

bangalore, India NTT DATA Full time

Job Description

The Service Now Developer shall be responsible for Service Now ITSM, ITOM, Integrations, and associated modules.

Key Roles and Responsibilities:

Work closely with Product Owners and Practice Managers to receive detailed business/user requirement specifications that identify the goals of the program Assist with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment after the planned change Analyse business requirements and ensure that the designed solution meets those requirements Perform proof of concept if required Transform the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality Convert the design into a complete information system. This includes acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs, and performing test readiness review Ensure that throughout the development phase, the process is documented including the development procedures for application use and security Actively engage with Product Owners and Practice Managers during testing for UAT Clearance Assist with the resolution of any problems identified in the integration and test phases Examine any program errors in logic and data and make the necessary recommendations to correct the program as required and/or escalate the problem accordingly Perform deployment of the code to Prod environment and provide post deployment support Support all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business Write and distribute the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented Assist with post-implementation process reviews Adhere to Sprint plan Documentation and communication of changes made to the system.


Knowledge, Skills, and Attributes:

Expert in Service Now ITSM, ITOM and associated modules. Knowledge on multi-technology application design best practices which enable them to act as trusted advisors to internal clients on optimal application designs Ability to take holistic views of application environments, including hardware platforms, applications, databases, operating systems, and storage Ability to work with abstract concepts and have sound problem solving and analytical skills Strong people interaction and collaboration capability Deep technical understanding of development and platform engineering Excellent client-centricity with the ability to focus on business outcomes Highly Organized and planned individual Self-starter and self-managed Strategic ability to define the technical direction in the portfolio of products including technical strategies and plans and execution plans Strong stakeholder and relationship management Excellent communication skills to effectively interact with a variety of stakeholders, including the technical teams and clients Ability to demonstrate impeccable attention to detail and work well within a team environment Good knowledge of project management principles, SCRUM, KANBAN to ensure that projects with clients are executed accordingly Ability to continuously contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes, and tools


Certifications and Experience:

Service Now Fundamentals Service Now certified Administrator ServiceNow Certified Application Developer (Application Development Fundamentals) Flow Designer Essentials Integration Hub Essentials ServiceNow Certified Application Developer (Scripting in ServiceNow Fundamentals) ServiceNow Micro-Certification – Virtual Agent ServiceNow Certified Implementation Specialist (CIS) 10+ demonstrated years of Software Development and Support experience

Skills Summary

Application Programming Interface (API), Cloud Architectures, Large Scale Systems, Process Automations, Programming Languages, Software Design, Software Development, Software Systems

Workplace type:

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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