AGM - NSA Service

3 weeks ago

chennai, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role profile

Role title: National Strategic Account Service Manager

Function: Customer Service

Band: M2

Department: Enterprise

Reports to: National Strategic Accounts - Service Management Head - Inhouse Operations, Mobility & IoT, VIBS

Location: Cluster / Circle

Role purpose:

To support & execute the service strategy thereby ensuring benchmark levels of service & collections across the customer life cycle for an identified set of strategic accounts with Mobility & IoT products , to deliver the best in class customer experience, to drive net promoter score and CSAT index, to drive cost optimization via digital aided channels, to proactively & reactively ring fence the customer base, to drive customer engagement programs, C-Levels, lead service improvement / development plans, to enhance revenue by creating stickiness through various CVM campaigns, to drive collections (receivables) through focused proactive & reactive measures, to adopt a consultative approach & use analytics as a means to improve customer experience that can support the organisation’s vision & objectives.

Key accountabilities and decision ownership (max 5):

Strategic

Implement the service & collections strategy to deliver differentiated services for an identified set of National strategic accounts in order to enhance competitive position in the region Implement a plan to improve customer experience based on feedback from customer VOC, RNPS, C-SAT scores etc. Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands.

Operational

Customer engagement via digital medium, field interactions, formal service reviews, other engagement programs that cater to the customer’s evolving service needs for Mobility & IoT products. Initiate service improvement plans to ensure open issues are addressed, service levels & customer commitments are met. Support service development plans in conjunction with the account team. Compliance to standard servicing norms, monitor customer commitments, intervene proactively and act as an escalation point to ensure minimum service level breaches Revenue enhancement through service led upsell/ cross-sell measures & campaigns Customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. Drive the digital agenda with customers to reduce cost to serve To ensure that payments receivables are collected for an identified set of National strategic accounts within a defined period for an identified bucket thereby increasing incremental revenue from the existing base.

Developmental

Continuous training & certification on building capabilities, skills, competencies with specific focus on other LoBs (IoT, Cloud, FLX etc)

Core competencies, knowledge and experience (max 5):

7+ years of experience in face to face customer management, preferably in managing large base of Mobility & IoT products. Ability to manage “C” level engagement. Prior experience in B2B or Telecom B2B Proven track record in meeting service levels, Collections and NPS targets in different situations

Must have technical / professional qualifications:

Desired Competencies/ Skills

Powerful influencing & negotiation skills. Effective communication & relationship management skills Proven ability to function within a matrix organization Strong analytical skills & ability to balance conflicting business & customer interests. Expe

  • AGM - NSA Service

    1 month ago

    Chennai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - NSA Service

    4 weeks ago

    Chennai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - NSA Service

    1 week ago

    Chennai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm - Nsa Service

    2 weeks ago

    Chennai, Tamil Nadu, India Vodafone Idea Full time

    Job Req ID:Location:Chennai, IN- Function:VIBS- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...

  • AGM - NSA Service

    2 weeks ago

    Chennai, Tamil Nadu, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a collaboration between Aditya Birla Group and Vodafone Group, and stands as a prominent telecom service provider in India. The company offers Voice and Data services nationwide across 2G, 3G, and 4G platforms. With a broad spectrum portfolio supporting the increasing data and voice demands, the company aims to provide exceptional...

  • Agm - Nsa Service

    2 weeks ago

    Chennai, Tamil Nadu, India Vodafone Idea Full time

    Job Req ID: 44127- Location: Chennai, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Senior Manager/ AGM

    4 weeks ago

    Chennai, India Everrenew Full time

    Job Title : Sr. Manager/AGM Service SalesDepartment:Wind EnergyJob Location:ChennaiExperience Required : 15-20 yearsQualification : B.E Electrical/ Mechanical Engineering & MastersJob Summary:As a Wind Energy Service Sales Representative, you'll play a crucial role in expanding our footprint in the renewable energy sector, with a specific focus on wind...

  • Senior Manager/ AGM

    3 weeks ago

    Chennai, India Everrenew Full time

    Job Title : Sr. Manager/AGM Service SalesDepartment:Wind EnergyJob Location:ChennaiExperience Required : 15-20 yearsQualification : B.E Electrical/ Mechanical Engineering & MastersJob Summary:As a Wind Energy Service Sales Representative, you'll play a crucial role in expanding our footprint in the renewable energy sector, with a specific focus on wind...

  • Agm Bodyshop-automobile Dealership

    4 days ago

    Ambattur, Chennai, Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

    **Body Shop AGM - Essential Duties** - Forecasts goals and objectives for the department and strives to meet them. - Hires, trains, motivates and monitors the performance of all body shop employees. - Prepares and administers an annual operating budget for the body shop. - Directs and schedules the work of all body shop employees. - Establishes and maintains...

  • Senior Manager/ AGM

    4 weeks ago

    Chennai, India Everrenew Full time

    Job Title : Sr. Manager/AGM Service Sales Department: Wind Energy Job Location: Chennai Experience Required : 15-20 years Qualification : B.E Electrical/ Mechanical Engineering & Masters Job Summary: As a Wind Energy Service Sales Representative, you'll play a crucial role in expanding our footprint in the renewable energy sector, with a specific focus...

  • Senior Manager/ AGM

    4 weeks ago

    Chennai, India Everrenew Full time

    Job Title: Sr. Manager/AGM Service SalesDepartment: Wind EnergyJob Location: ChennaiExperience Required: 15-20 years Qualification: B.E Electrical/ Mechanical Engineering & MastersJob Summary:As a Wind Energy Service Sales Representative, you'll play a crucial role in expanding our footprint in the renewable energy sector, with a specific focus on wind...

  • Senior Manager/ AGM

    2 months ago

    Chennai, India Everrenew Full time

    Job Title: Sr. Manager/AGM Service SalesDepartment: Wind EnergyJob Location: ChennaiExperience Required: 15-20 years Qualification: B.E Electrical/ Mechanical Engineering & MastersJob Summary:As a Wind Energy Service Sales Representative, you'll play a crucial role in expanding our footprint in the renewable energy sector, with a specific focus on wind...

  • Senior Manager/ AGM

    2 months ago

    Chennai, India Everrenew Full time

    Job Title: Sr. Manager/AGM Service SalesDepartment: Wind EnergyJob Location: ChennaiExperience Required: 15-20 years Qualification: B.E Electrical/ Mechanical Engineering & MastersJob Summary:As a Wind Energy Service Sales Representative, you'll play a crucial role in expanding our footprint in the renewable energy sector, with a specific focus on wind...

  • Senior Manager/ AGM

    4 weeks ago

    Chennai, India Everrenew Full time

    Job Title: Sr. Manager/AGM Service SalesDepartment: Wind EnergyJob Location: ChennaiExperience Required: 15-20 years Qualification: B.E Electrical/ Mechanical Engineering & MastersJob Summary:As a Wind Energy Service Sales Representative, you'll play a crucial role in expanding our footprint in the renewable energy sector, with a specific focus on wind...

  • Senior Manager/ AGM

    2 months ago

    Chennai, India Everrenew Full time

    Job Title : Sr. Manager/AGM Service Sales Department: Wind Energy Job Location: Chennai Experience Required : 15-20 years Qualification : B.E Electrical/ Mechanical Engineering & Masters Job Summary: As a Wind Energy Service Sales Representative, you'll play a crucial role in expanding our footprint in the renewable energy sector, with a specific focus...

  • Agm - Operations

    1 week ago

    Chennai, Tamil Nadu, India ZF Full time

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • AGM - Service Operations Training

    3 months ago

    Chennai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Service Operations Training

    4 weeks ago

    Chennai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm - Service Operations Training

    2 weeks ago

    Chennai, Tamil Nadu, India Vodafone Idea Full time

    Job Req ID:Location: Chennai, IN- Function: Other- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...

  • Agm - Service Operations Training

    4 days ago

    Chennai, Tamil Nadu, India Vodafone Idea Full time

    Job Req ID: 43723- Location: Chennai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...