Software Engineer

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.  Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.  Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work   Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Our Team: The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.Our team is responsible for creating the Customer Platform and everything around it be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business. Your Opportunity: Our Ideal Candidate: You have a deep interest and passion for technology. You love writing and owning code and enjoy working with people who will keep challenging you at every stage. You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities. Responsibilities: Define architecture blueprints & take complete technical ownership of high-level design, tech stack, non-functional attributes of one or more components of various platforms Design, build, test and deploy cutting edge solutions at scale, impacting millions of customers worldwide Work closely with other architects in the team and ensure architectural consistency and technical excellence of the products and platforms Work with engineering teams in building high-quality and highly resilient scalable products and platforms at Whatfix Work with cross-functional teams to address all technical dependencies Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platform Actively participate in technical innovations, external presentations, technical publications etc. Identify right open source tools to deliver product features by performing research, POC/Pilot and/or interacting with various open-source forums Develop and/or Contribute to add features for analytics at Whatfix and Deploy and monitor products on Cloud platforms Developandimplementbest-in-classmonitoringprocessestoenabledataapplicationstomeetSLAs Must-Have: 9+ years of experience in engineering, with a strong understanding of the software development lifecycle (SDLC) Strong experience in Core Java, REST Expertise in Front End Technologies (HTML, CSS, JavaScript, ReactJS) Experience in building Web applications using frameworks like Spring Microservice architechture Analyze Functional & Non-Functional requirements with effort estimation and deployment strategies Hands-on in Architecting and developing large scale applications Hands-on debugging skills Design for performance, scalability, fault tolerance and high availability Good to have: Experience in Client-side technologies such as GWT, jQuery Knowledge of analytics platforms like Google Analytics, Omniture, ELK, Mixpanel etc Experience with Storage systems - RDBMS, NoSQL (Cassandra/MongoDB) Behavioural traits: Excellent communication and technical leadership skills Can-do attitude to take BIG problems by their horns and solve them Ability to inspire others & be a role model and mentor for upcoming engineers in the organization Entrepreneurial spirit to conceive ideas, turn challenges into opportunities and build products Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;