Customer Service Representative

2 weeks ago

Mumbai, India Gokool Digital Full time

Job Title: Customer Service & Online Listings Associate Location: Remote (Work From Home)Working Hours: 2:00 PM – 10:00 PM ISTWorking Days: 6 days a week workingHolidays: US Public Holidays (Yearly 10)Start Date: ImmediateSalary: As per industry standardsExperience: Minimum 1 year in a similar roleRole Overview:We are looking for a proactive and detail-oriented Customer Service & Online ListingsAssociate to support our US-based e-commerce operations. This is a full-time, remote rolefocused on creating and managing online postings, handling customer communication, andconducting research to support pricing and product accuracy. You’ll work closely with ourlocal sales team and play a key role in driving product visibility and customer satisfaction.Key Responsibilities:Advertising Postings Create and manage product postings on platforms such as OfferUp, FacebookMarketplace, Craigslist, and other relevant channels. Regularly track sold items and remove or update postings accordingly. Maintain communication with the local sales team to ensure accurate and up-to-datepostings. Enhance existing postings by adding more complete information and optimizing forcustomer engagement.Customer Responses Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,and voicemails. Aim to respond within 24 hours to ensure timely and effective customer support. Clarify questions and provide product-related details to facilitate smooth transactions.Pricing & Item Research Conduct detailed research on received inventory items to determine brand,specifications, descriptions, and pricing benchmarks. Recommend competitive pricing based on analysis. Assist in preparing data for a seamless transition from item intake to Shopify uploadsand final advertising postings.Requirements: Minimum 1 year of experience in online postings, customer service, or e-commerceoperations. Strong English communication skills—both written and verbal. Highly organized, self-motivated, and capable of working independently duringdesignated hours. Experience with online marketplaces and customer support platforms is an advantage.If you have a background in customer interaction, enjoy working with product data, and arelooking for a work-from-home role in the e-commerce domain, we’d love to hear from you

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