Business Operations Analyst

Join US as a Business Operations Analyst Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a Business Operations Analyst who thrives in a fast-paced, agile setting. This role is not just about managing customer processes; it’s about transforming ideas into action and driving our mission forward Why You’ll Love Working Here: We foster a supportive and inclusive culture where innovation, continuous learning, and collaboration are at the heart of everything we do. You’ll have the opportunity to work on meaningful projects, contribute to process improvements, and grow your career in a fast-paced, global environment. As a proactive Business Operations Analyst, you'll be an integral part of our dynamic Shared Services team based in Hyderabad. With a flexible hybrid work schedule, collaborating onsite at our Hyderabad office 4 days a week while also benefiting from the flexibility of remote work. What You’ll Do: Own and validate billing and account data for enterprise-level clients, ensuring high accuracy. Process billing information accurately, including data review, reconciliation, and formatting for invoicing. Process complex B2B billing using advanced Excel tools, including VBA and Macros. Experience working with large datasets 100k records Experience with data lake visualization tools like Power BI and Tableau (maybe adding to the big data section already on the JD) Experience working with CRM and Ticketing systems, Salesforce, Hubspot Interpret service contracts and ensure alignment with internal billing structures and rate models. Collaborate with Sales, CSMs, Finance, and Technical teams to align on contract terms, invoicing readiness, and data integrity. Build dashboards and reports to communicate KPIs, billing health, and financial metrics to stakeholders. Serve as a key contributor in standardizing and automating billing processes. Proactively identify inefficiencies and lead initiatives for process improvements. Maintain clear documentation (SOPs) for recurring workflows and reporting protocols. Communicate with internal “Account Managers” and “Conception Coordinators” to align expectations and resolve discrepancies. Support audit and compliance functions with reliable billing data and contract documentation. Who You Are: You’re a strategic thinker with a knack for operational excellence, ready to tackle multiple priorities with agility and grace. If you have:  Bachelor’s degree in Finance, Business Administration, or related field (or equivalent experience). 3–5 years of experience in business operations, enterprise billing, or financial analytics—preferably in B2B tech environments. Strong Excel (including VBA/Macros) and data analysis capabilities. Experience with data warehouses/ lakes, ERP software, or other financial applications. Strong analytical, organizational, and problem-solving skills. Excellent written and verbal communication skills. Critical thinking, detail orientation, and the ability to own deliverables end-to-end. High level of accuracy and attention to detail. Leverage AI-enabled tools and automation to support daily tasks and productivity. Commitment to continuous learning in digital and AI literacy. Then we want to meet you About Us:  At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at  Ready to Join Us?  We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.