![Tufin](https://media.trabajo.org/img/noimg.jpg)
R&D Escalations Engineer
2 months ago
Role Description & Responsibilities
As the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization.
Analyze, diagnose, debug and solve complex issues customers sometimes experience while using our products
Take ownership of escalations and effectively drive the issue to a timely resolution, both offline or via online sessions with customers
Create and implement any necessary diagnostic tools, patches, and fixes
Develop a working solution based on the root cause you discover, or escalate to R&D teams
Act as the technical focal point for coordinating with the R&D teams helping you resolve the customer issue
Identify patterns in escalated customer issues, and then design and implement solutions for our customers
Provide feedback to R&D regarding common escalated issues and work together with R&D to devise permanent solutions, such as product hot fixes or changes to the design of the product
Train Technical Support engineers to help them resolve support cases more efficiently
Requirements:
Previous experience as DevOps engineer/SRE/Support engineer/Escalation engineer .
Experience in running Kubernetes
Previous background in Linux.
Excellent verbal and written communication skills (including technical writing)
Ability to communicate effectively, responsibly and respectfully with customers
Experience with monitoring distributed systems and virtualization.
ELK , Grafana , Prometheus , Loki, monitoring tools
NGINX and NGINX ingress controller configuration
Previous background in DB administration such as Postgres, Mongo, Cassandra, Kafka.
Development skills in Bash -must
Development skills in Go -Advantage.
-
R&D Escalations Engineer
2 months ago
gurgaon, India Tufin Full timeTufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy...
-
R&D Escalations Engineer
6 days ago
Gurgaon, Haryana, India Tufin Full timeTufin, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin's network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.Role...
-
R&D Escalations Engineer
3 days ago
gurgaon, India Tufin Full timeTufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy...
-
Urgent Search: R&D Escalations Engineer
6 days ago
Gurgaon, Haryana, India Tufin Full timeTufin, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin's network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.Role...
-
R&D Escalations Engineer
2 months ago
Gurgaon, India Tufin Full timeTufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy...
-
▷ 3 Days Left: R&D Escalations Engineer
2 months ago
Gurgaon, India Tufin Full timeTufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy...
-
R&d IT
5 days ago
Gurgaon, Haryana, India Sun Pharmaceutical Industries Ltd Full timeTitle:R&D IT - Team Member**: Date: May 22, 2024 Location: Gurgaon Office Company: Sun Pharmaceutical Industries LtdJob SummaryWorking as a Project Lead IT with extensive experience in managing IT projects in life science domain. Managing, implementing projects in different verticals of pharma domain and actively involved in computer system validation...
-
R&d IT
5 days ago
Gurgaon, Haryana, India Sun Pharmaceutical Industries Ltd Full timeJob SummaryWorking as a Project Lead IT with extensive experience in managing IT projects in life science domain. Managing, implementing projects in different verticals of pharma domain and actively involved in computer system validation activities. Management and implementation of IT Projects within the constraints of scope, quality, time, and cost....
-
Manager, R&D
6 days ago
Gurgaon, Haryana, India Stryker Full timeWhy engineering at Stryker? At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly...
-
R&D Associate
5 days ago
Gurgaon, Haryana, India Reckitt Full timeR&D Associate - Operations City: Gurugram We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest...
-
R&D Executive
4 weeks ago
Gurgaon, Haryana, India Reckitt Full timeWe are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...
-
R&D Associate
5 days ago
Gurgaon, Haryana, India Reckitt Full timeWe are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...
-
R&D Sr. Associate
4 weeks ago
Gurgaon, Haryana, India Reckitt Full timeWe are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...
-
R&d Operations Executive
5 days ago
Gurgaon, Haryana, India Reckitt Full timeHome to the world's best loved and trusted hygiene, health, and nutrition brands.Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...
-
R&D Sr. Associate
5 days ago
Gurgaon, Haryana, India Reckitt Full timeR&D Sr. Associate - Health Category City: Gurugram We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the...
-
R&D Executive Operation
4 weeks ago
Gurgaon, India Reckitt Full timeJob Description : Key Skills: Lead and oversee the research and development work of product to drive innovation and achieve strategic objectives. Good technical understanding, quick learner, good communication & learning attitude Develop and implement strategies , ensuring alignment with organizational goals. Manage the full R&D lifecycle from Ideation to...
-
R&D Executive Operation
3 weeks ago
gurgaon, India Reckitt Full timeJob Description :Key Skills:Lead and oversee the research and development work of product to drive innovation and achieve strategic objectives.Good technical understanding, quick learner, good communication & learning attitudeDevelop and implement strategies , ensuring alignment with organizational goals.Manage the full R&D lifecycle from Ideation to product...
-
R&D Executive Operation
2 months ago
gurgaon, India Reckitt Full timeJob Description :Key Skills:Lead and oversee the research and development work of product to drive innovation and achieve strategic objectives.Good technical understanding, quick learner, good communication & learning attitudeDevelop and implement strategies , ensuring alignment with organizational goals.Manage the full R&D lifecycle from Ideation to product...
-
Java Developer, Senior Engineer, R&D
3 days ago
gurgaon, India Tejas Networks Full timeJob Profile Job Title: Senior Software Engineer, R&DLocation: GurgaonEducation : B.Tech/ BE (CSE/EEE/ECE)Experience : 3 to 5 YearsPlease find the JD below:Proficiency in DS/ Algo and Core Java including Multi-threaded programming.Excellent in Java Design Patterns and DB Design.Hands-on experience with relational databases like MySQL.Familiarity to...
-
R&D Executive Operation
2 months ago
Gurgaon, India Reckitt Full timeJob Description :Key Skills:1. Lead and oversee the research and development work of product to drive innovation and achieve strategic objectives.2. Good technical understanding, quick learner, good communication & learning attitude3. Develop and implement strategies , ensuring alignment with organizational goals.4. Manage the full R&D lifecycle from...