Reservations Executive

2 days ago

Udaipur, India AccorHotel Full time
Job DescriptionYou are the beginning of an exceptional guest experience. As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arriveWhat is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Consistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure revenue is maximized through up-sellingRecommend property facilities and assist guests with information and special requestsBook room reservation requests, enter rooming lists, and update accurate information in the systemEnsure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.Ensure the accurate positioning of the hotel in terms of occupancy and rooms availabilityEnsure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.Ensure calculative overbooking.Give discounts and corporate rates, as per the company’s policy.Supervise and delegate work to reservation associateEnsure that all reservations are recorded as per standard procedures.Handle additional responsibilities as and when delegated by the Management.Leadership skills that utilize persuasion and motivation to attain organizational

goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;Ability to accept responsibility;Self confidence, motivation, drive and tenacity;Ability to enhance organizational performance;Ability to clearly delegate tasks and responsibilities;Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples’ ideasYour experience and skills include:Guest focused personality is essential; experience is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilities

QualificationsMinimum 1-2 Years of experience in the same role.Degree or Post Graduation in Hotel Management or Relevant Education

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