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Business Analyst

2 months ago

Pune HO, India Vritti Solutions Full time
Designation -Business AnalystExperience-1 to 2 yearsLocation- PuneCTC- 4 to 5 LPARoles And Responsibilities:-ERP analysts assist with developing and maintaining a company's Enterprise Resource Planning (ERP) program. By customizing and configuring the workflow, the analyst can ensure proper integration of the server/client application Required Skills: I. Strong Communication Skills II. Client Side Training and Implementation III. Client Side support to all Employee IV. Act as bridge between Client & Support Team of ERP. V. Basic SQL Knowledge of understanding Queries VI. Knowledge in Accounts apprenticeship New requirement understand & send to Developer.-

Customer support online / Offline-

Onsite New software Installation-

Online / Offline customer support-

Give Technical Demo to Customer / Sales Team-

New requirement understand & send to Developer.-

Customer support online / Offline-

Online / Offline customer support-

Give Technical Demo to Customer / Sales Team-

Research and identify solutions to software issues-

Diagnose and troubleshoot technical issues-

Ask customers targeted questions to quickly understand the root of the problem-

Track computer system issues through to resolution, within agreed time limits-

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue-

Customer support online / Offline-

Onsite New software Installation-

Online / Offline customer support-

Give Technical Demo to Customer / Sales Team-

New requirement understand & send to Developer.-

Customer support online / Offline-

Online / Offline customer support-

Give Technical Demo to Customer / Sales Team-

Research and identify solutions to software issues-

Diagnose and troubleshoot technical issues-

Ask customers targeted questions to quickly understand the root of the problem-

Track computer system issues through to resolution, within agreed time limits-

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue-

properly escalate unresolved issues to appropriate internal teams (e.G. software developers).Key Result Area:-Document all requirements and the business solution such that stakeholders, the development team and test team understand them clearly to go about their tasks II. Assess the feasibility of the recommended solution from a business perspective III. Ensure that the solution development team understands the problem and the solution IV. Work with the test team during the test phase to ensure that solution is accurate and free of bugs and issues. V. Work with the end users to help them understand the changes. Help the users to work with the new solution. Help the client in managing the solution such that there is minimum resistance to organizational changes due to the newly implemented solution.