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Inside Sales Executive
2 months ago
Number of Positions: 4
Locations: 2 for Delhi, 2 for Hyderabad
Work from Office Roles – Office location to be communicated at a later stage.
Reporting to: Head of Inside Sales
Job Purpose and Objective:
The Inside Sales Executive (Telecaller) at NICMAR will be responsible for driving student enrolments by actively engaging with leads through phone calls, follow-ups, and strategic communication. The primary objective is to convert leads into applicants, ensure their participation in entrance exams, and ultimately secure admissions. This role is crucial in building and maintaining a strong lead funnel, directly contributing to NICMAR’s growth in student registrations.
Key Result Areas (KRAs):
Lead Engagement and Conversion:
Conduct rigorous calling to engage with leads from the lead bank.
Effectively communicate NICMAR’s value proposition to prospective students.
Drive conversions from leads to applications and final admissions through consistent follow-ups.
Follow-up and Relationship Building:
Ensure timely and persistent follow-ups with all leads to maintain high engagement levels.
Build strong relationships with prospective students to understand their needs and address any concerns.
Assist students in navigating the application and admission process, providing necessary guidance and support.
Entrance Exam Participation:
Persuade and ensure maximum participation of prospective students in NICMAR’s entrance exams.
Track and follow up with applicants to confirm their exam participation.
Address any queries or obstacles that may hinder participation in the exams.
Lead Funnel Management:
Maintain and manage a structured lead funnel to track the status of each lead.
Regularly update the CRM system with lead information, call notes, and follow-up details.
Analyze funnel data to identify trends, challenges, and opportunities for improving conversion rates.
Target Achievement:
Meet or exceed daily, weekly, and monthly call and conversion targets.
Consistently strive to improve personal performance metrics related to lead engagement and conversions.
Work closely with the sales and admissions teams to align efforts and achieve overall enrollment goals.
Reporting and Feedback:
Provide regular reports on call activity, lead status, and conversion rates to the sales manager.
Offer feedback on the quality of leads and suggest improvements to the lead generation process.
Participate in team meetings to discuss challenges, share insights, and contribute to the development of sales strategies.
Experience Requirements:
Experience: 3 to 5 years of experience in Inside Sales, Telecalling, or a similar role, with a proven track record of driving business through calling and follow-ups, in EdTech or Higher Education Industry.
Skills: Strong communication and persuasion skills, ability to handle objections, proficiency in CRM systems, and a goal-oriented approach to sales.