Digital Product Manager

3 weeks ago

Gurugram, India IndusInd Bank Full time

About the Role

We are seeking a
Product Manager
to lead
current account onboarding
, our agent-led current account onboarding application and our web based DIY journey for current account opening. This role is responsible for driving the product roadmap, improving operational efficiency, and ensuring strict compliance with regulatory guidelines. The Product Manager will collaborate with cross-functional teams across business, technology, and operations to deliver seamless onboarding experiences and strengthen process governance.

Key Responsibilities

  • Manage the
    end-to-end product lifecycle
    including roadmap planning, feature design, development, and post-launch enhancements.
  • Partner with
    Relationship Managers, SDG and back-office teams
    to identify bottlenecks and drive reduction in FTNR (First Time Not Right) rates.
  • Ensure strict adherence to
    RBI regulations and internal KYC guidelines
    , covering document verification, GST/PAN linkage, and location-based onboarding conditions.
  • Work closely with
    technology teams
    for requirement gathering, UAT, defect management, and timely release delivery.
  • Track and report
    KPIs, adoption metrics, and compliance adherence
    to senior management.
  • Drive
    cross-functional initiatives
    to enhance the customer onboarding journey and minimize operational leakages.

Required Skills & Experience

  • 4–7 years of experience in
    product management
    within banking/fintech, with exposure to account onboarding or compliance-heavy products.
  • Strong knowledge of
    KYC norms, AML checks, and digital onboarding workflows
    .
  • Experience collaborating with
    business, compliance, and technology teams
    .
  • Proficiency in creating
    PRDs, process flows, and user stories
    .
  • Strong
    analytical, problem-solving, and communication
    skills.

Educational Qualifications

  • MBA/PGDM in Business, OR
  • Bachelor's degree in Engineering/Finance with relevant product management experience.

Nice-to-Have

  • Experience in the
    MSME/SMB banking segment
    .
  • Exposure to
    agent-led banking applications
    and digital transformation initiatives.

About the Digital Business Unit at IndusInd:

The mandate of the Digital Business Unit at IndusInd Bank is as follows:

  • Building customer centric products with human centered design principles for retail Individual and micro, small and medium enterprise (MSME) customer segments\

  • Build innovative products and propositions backed with problem solving mindset to discover and solve latent needs of customers

  • Build Embedded Finance (Banking as a Service) applications

  • Ensure designs are highly available, highly modular, highly scalable and highly secure

  • Drive digital business

Some of the applications managed by the Digital Business Unit include IndusMobile (bank's mobile app for retail individual clients), Indusnet (net banking application of the bank), IndusMerchantSolutions app, Whatsapp Banking, Chatbots, easycredit for Individuals, easycredit for Business Owners, savings, current account and fixed deposit online platforms. There are many more innovative digital products and solutions in pipeline

The unit's objectives are three fold –

(a) Drive better customer experience and engagement

(b) transform existing lines of businesses and

(c) build new digital only or banking as a service led digital business models

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