IT Support

This is a remote position.

DUTIES AND RESPONSIBILITIES:

• Keeps computer systems running smoothly and ensures that users get the maximum benefit from them
  
• Installs and configures computer hardware operating systems and applications
  
• Monitors and maintains computer systems and networks
  
• Talks to the staff through a series of actions to help set up systems or resolve issues
  
• Troubleshoots system and network problems, diagnosing and solving hardware or software faults
  
• Provides support, including procedural documentation and relevant reports
  
• Sets up new users' accounts and profiles and deal with password issues
  
• Tests and evaluates new technology
  

Requirements

SKILLS AND QUALIFICATIONS:

• At least one year of working experience in IT.
  
•  Knowledge of Network cabling and cable management
  
•  Experience configuring router and firewall appliance
  
• IP Management skills
  
• Knowledge of VOIP is a plus
  
• Basic English communication skills
  
• Knows email reporting ticketing
  
• CRM knowledge (salesforce, Zoho)
  
• Active Directory knowledge (all platform is a plus)
  

TECHNICAL & PHYSICAL REQUIREMENTS:
1. High speed and stable internet connection
2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)
3. Super important — a quiet place to work, without any background noises

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