Exchange Online Support Specialist

2 weeks ago

BangaloreHyderabadPune, India Swift Strategic Staff Solutions INC Full time

Summary :

We are seeking a highly motivated and customer-centric Exchange Online Support Specialist to join our team. You will play a critical role in providing exceptional technical support to our international end-users for all their Exchange Online needs.

This is a US shift-based position requiring strong troubleshooting and problem-solving skills.

Responsibilities :

Technical Support :

- Provide first-line technical support for Exchange Online features and functionality.

- Troubleshoot and resolve a wide range of mail flow issues including delivery failures, spam filtering, and mailbox access problems.

- Assist users with configuration issues related to Outlook clients and mobile devices.

- Manage user accounts, mailboxes, and distribution groups within Exchange Online.

- Implement security and compliance best practices, including configuring retention policies and managing permissions.

Communication and Collaboration :

- Collaborate with internal teams (e.g. escalation engineers) to resolve complex issues.

- Conduct knowledge transfer sessions to train new team members on Exchange Online procedures.

Knowledge and Skills :

- Strong hands-on experience with Exchange Online administration and troubleshooting.

- In-depth knowledge of Office 365 administration and various service offerings.

- Working knowledge of Active Directory and its integration with Exchange Online.

- Experience with Office 365 migrations is a plus.

- Understanding of Office 365 licensing models is preferred.

- Basic knowledge of SharePoint Online, Skype for Business, and Microsoft Teams is a plus.

- Familiarity with Exchange Server versions 2010, 2013, and 2016 is beneficial.

- Solid understanding of server roles and their functionalities.

Additional Responsibilities :

- Actively participate in daily ticket reviews to ensure timely resolution and high-quality service.

- Stay up-to-date with the latest advancements and features in Exchange Online.

Qualifications :

- 3-5 years of experience in supporting and administering Exchange Online or similar email platforms.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve complex issues.

- Excellent communication and interpersonal skills, with the ability to build rapport with diverse user groups.

- Proficiency in Microsoft Office Suite.

- Ability to work independently and as part of a team.

- Experience working in a fast-paced, customer-service oriented environment.

- A strong work ethic and a commitment to continuous learning.

(ref:hirist.tech)

  • Exchange Online Support Specialist

    2 months ago

    Bangalore/Hyderabad/Pune, IN Swift Strategic Staff Solutions INC Full time

    Summary :We are seeking a highly motivated and customer-centric Exchange Online Support Specialist to join our team. You will play a critical role in providing exceptional technical support to our international end-users for all their Exchange Online needs. This is a US shift-based position requiring strong troubleshooting and problem-solving...

  • Exchange Online

    4 weeks ago

    Hyderabad, India LTIMindtree Full time

    JD for Exchange Online: Must have Excellent verbal and written communications skills to interact with international end-users. Required to work in majorly US shifts Must have very strong troubleshooting/Problem solving skills. Must have knowledge & hands-on experience of Office 365 Administration. Hands-On experience in Exchange online, Mail flow...

  • Exchange online

    1 month ago

    Hyderabad, India LTIMindtree Full time

    JD for Exchange Online:1. Must have Excellent verbal and written communications skills to interact with international end-users.2. Required to work in majorly US shifts3. Must have very strong troubleshooting/Problem solving skills.4. Must have knowledge & hands-on experience of Office 365 Administration.5. Hands-On experience in Exchange online, Mail flow...

  • Exchange Online

    1 month ago

    hyderabad, India LTIMindtree Full time

    JD for Exchange Online:Must have Excellent verbal and written communications skills to interact with international end-users.Required to work in majorly US shiftsMust have very strong troubleshooting/Problem solving skills.Must have knowledge & hands-on experience of Office 365 Administration.Hands-On experience in Exchange online, Mail flow...

  • Exchange online

    2 weeks ago

    hyderabad, India LTIMindtree Full time

    JD for Exchange Online:Must have Excellent verbal and written communications skills to interact with international end-users.Required to work in majorly US shiftsMust have very strong troubleshooting/Problem solving skills.Must have knowledge & hands-on experience of Office 365 Administration.Hands-On experience in Exchange online, Mail flow...

  • Exchange Online

    1 month ago

    Hyderabad, India LTIMindtree Full time

    JD for Exchange Online:Must have Excellent verbal and written communications skills to interact with international end-users.Required to work in majorly US shiftsMust have very strong troubleshooting/Problem solving skills.Must have knowledge & hands-on experience of Office 365 Administration.Hands-On experience in Exchange online, Mail flow...

  • Exchange Online

    1 month ago

    hyderabad, India LTIMindtree Full time

    JD for Exchange Online: Must have Excellent verbal and written communications skills to interact with international end-users. Required to work in majorly US shifts Must have very strong troubleshooting/Problem solving skills. Must have knowledge & hands-on experience of Office 365 Administration. Hands-On experience in Exchange online, Mail flow...

  • Exchange Online

    1 month ago

    Hyderabad, India LTIMindtree Full time

    JD for Exchange Online:Must have Excellent verbal and written communications skills to interact with international end-users.Required to work in majorly US shiftsMust have very strong troubleshooting/Problem solving skills.Must have knowledge & hands-on experience of Office 365 Administration.Hands-On experience in Exchange online, Mail flow...

  • Exchange Online

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    JD for Exchange Online: Must have Excellent verbal and written communications skills to interact with international end-users. Required to work in majorly US shifts Must have very strong troubleshooting/Problem solving skills. Must have knowledge & hands-on experience of Office 365 Administration. Hands-On experience in Exchange online, Mail flow...

  • Exchange online

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    JD for Exchange Online: Must have Excellent verbal and written communications skills to interact with international end-users.Required to work in majorly US shiftsMust have very strong troubleshooting/Problem solving skills.Must have knowledge & hands-on experience of Office 365 Administration.Hands-On experience in Exchange online, Mail flow...

  • Exchange online

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    JD for Exchange Online: Must have Excellent verbal and written communications skills to interact with international end-users.Required to work in majorly US shiftsMust have very strong troubleshooting/Problem solving skills.Must have knowledge & hands-on experience of Office 365 Administration.Hands-On experience in Exchange online, Mail flow...

  • Specialist System Engineer

    1 month ago

    bangalore, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Specialist System Engineer

    2 weeks ago

    bangalore, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Exchange Administrator

    2 weeks ago

    bangalore, India LTIMindtree Full time

    Experience Range: 5 to 8 yearsLocation: Bangalore, Chennai, HyderabadNotice Period: Immediately or less that 30 daysExchange & O365 with Windows Server Management skills JDExchange servers in Hybrid mail flow infrastructure , plus should be skilled in Windows administration and server management .1. MS Exchange Hybrid administration experience2. Active...

  • Exchange Online Admin/o365 Migration Position

    5 days ago

    Pune, India EZTEK associates, India Full time

    **Description**: - 6+ years exp. Exchange Online Administrator knowledge/experience with O365 migration experience. - Knows how to navigate the Exchange Online admin settings and what each setting does - Knows the basic of managing users and their mailboxes - Been on 1 sizable tenant to tenant O365 migration projects (or 2+ small/med size migrations) in the...

  • microsoft exchange server

    2 months ago

    hyderabad, India Anicalls (Pty) Ltd Full time

    • 5+ years of experience working in an enterprise Microsoft Exchange environment with a large user base.• Previous experience migrating on-prem Exchange mailboxes to Exchange Online.• PowerShell scripting experience is a plus.• Strong communication skills.• MCSP or related is preferred.

  • microsoft exchange server

    2 days ago

    hyderabad, India Anicalls (Pty) Ltd Full time

    • 5+ years of experience working in an enterprise Microsoft Exchange environment with a large user base.• Previous experience migrating on-prem Exchange mailboxes to Exchange Online.• PowerShell scripting experience is a plus.• Strong communication skills.• MCSP or related is preferred.

  • We are Hiring For O365 Exchange Online Protection

    3 weeks ago

    Hyderabad, India Infosys BPM Full time

    Greeting from Infosys BPM Ltd., We are hiring candidates for O365 Exchange Online Protection - Voice Process. This opening is for SME and Team Lead Must have 3 - 6 Years of Experience Please find below Job Description for your reference: Job Location : Hyderabad Skill - O365 exchange online protection (Sharepoint, Active directory, Distribution list,...

  • Office 365 Administrator

    2 months ago

    Any Location,Bangalore, India Swift Strategic Staff Solutions INC Full time

    Notice Period : Immediate to 15Days Skills : Office365 ( mail & Security) administration, Teams administration JOB DESCRIPTION- Should have good knowledge of Office 365 Portal.- Knowledge and hands on experience on Exchange Online, Teams, Sharepoint Online and One Drive- Troubleshoot and guide on outlook / owa/ Sharepoint, Teams and one drive issues.-...

  • Office 365 Administrator

    2 weeks ago

    Any Location/Bangalore, India Swift Strategic Staff Solutions INC Full time

    Notice Period : Immediate to 15Days Skills : Office365 ( mail & Security) administration, Teams administration JOB DESCRIPTION- Should have good knowledge of Office 365 Portal.- Knowledge and hands on experience on Exchange Online, Teams, Sharepoint Online and One Drive- Troubleshoot and guide on outlook / owa/ Sharepoint, Teams and one drive issues.-...