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Principal/Senior/Software Engineer
2 weeks ago
GPA OR (for Applications) proven professional/ technical experience, ., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) . This is a mandatory work from office (BLR or HYD Oracle office) role.Career Level - IC3Responsibilities
:• Provide a delightful customer experience with every customer contact, ensuring the professional handling of every issue• Provide telephone and email support to internal and external customers• Perform efficient incident management while maintaining metric quotas• Understand and assess customer-reported issues to determine prioritization• Serve as an internal knowledge resource for other members of the
Fusion
Human Capital Management (HCM)
team• Utilize knowledge of technologies to make solution recommendations• Analyze and validate issues transferred to R&D and offer suggestions on fixes as needed• Act as a liaison between customers, R&D, Production, Consultants, and QA, etc.• Manage and ensure documentation of assigned incidents, including internal and external communications• Learn, understand, maintain and contribute to internal support processes• Analyze, develop, and improve internal processes• Maintain strong adherence to Service Level Agreements• Participate in special projects, as assignedQualifications:• BS in computer sciences or a related field recommended.• A minimum of 4 years of experience in a support product support environment• Experience with SQL and Oracle databases• Strong technical problem-solving skills, with an ability to troubleshoot complex application issues• Exceptional research skills and resourcefulness• Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling• Familiarity with Customer Relationship Management (CRM) / Ticketing systems• Multi-lingual (English/French/Spanish/German) is a good asset• Ability to verbally present soft and hard technical subject matter to a variety of audiences• Ability to proactively develop relationships and communicate with all levels of the internal organization• Ability to communicate with members of a client's organization, at all levels (general staff to an executive, technical and non-technical)• Working knowledge of XML, SSO, FTP, Web Services are very strong assets • Knowledge in SSL, PGP, Java, C#, Linux/ Unix are excellent attributes.• Working knowledge of
Human Capital Management (HCM)
Core products
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