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Job Opening

4 weeks ago

Bengaluru, India Technogen Full time

Dear Candidate

Greetings from Technogen

We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen, we understand that your experience and expertise are relevant the current open with our clients.

About Technogen :

Technogen India Pvt. Ltd. is a boutique Talent & IT Solutions company, founded in 2008, has been serving global customers for over last 2 decades,.

Talent Solutions: We assist several GCCs, Global MNCs and IT majors on their critical and unique IT talent needs through our services around Recruitment Process Outsourcing (RPO), contract staffing, permanent hiring, Hire-Train-Deploy (HTD), Build-Operate-Transfer (BOT) and Offshore staffing.

Job Title :ITOM Developer

Required Experience :5+ Years

Location : PAN India.

Job Summary: -

We are looking for a skilled **ITOM Developer** with over 5 years of experience, specializing in

ServiceNow IT Operations Management (ITOM)

particularly in **Discovery** and **Service Mapping**.

The ideal candidate will have a deep understanding of infrastructure and application-level mapping, automation, and CMDB best practices to support enterprise-level IT operations.

**Key Responsibilities:**

* Design, implement, and manage **ServiceNow ITOM** modules including **Discovery** and **Service Mapping**.

* Configure and maintain **CMDB (Configuration Management Database)** to ensure accurate infrastructure data.

* Develop patterns, probes, sensors, and scripts to enhance discovery processes.

* Work closely with cross-functional teams to integrate ITOM with other ServiceNow modules and external systems.

* Analyze and troubleshoot issues in service mapping and discovery jobs.

* Ensure data integrity and compliance with organizational standards and best practices.

* Support the automation of IT operations and infrastructure monitoring.

**Required Skills & Qualifications:**

* Minimum **5 years of hands-on experience** with ServiceNow ITOM, especially Discovery & Service Mapping.

* Strong understanding of network protocols, cloud infrastructure (AWS, Azure), and data center environments.

* Experience in **ServiceNow CMDB**, mid-servers, and credentials management.

* Proficient in JavaScript, XML, and REST/SOAP integrations.

* Familiar with ITIL processes and best practices.

* ServiceNow certifications (e.g., Certified Implementation Specialist ITOM) are a strong plus.

**Preferred Qualifications:**

* Experience working in large-scale enterprise environments.

* Exposure to DevOps, automation, and orchestration tools.

* Strong analytical and communication skills.