Dispatch Manager

Work Location: Cheyyar, Tamilnadu

Reporting To: GM- Plant Operations

Job Description:

• Dispatch Planning & Execution

• Plan daily dispatches based on sales orders, delivery schedules, and customer priorities.

• Coordinate with production and stores to ensure timely readiness of goods for dispatch.

• Assign vehicles based on load capacity, route optimization, and priority orders.

• Documentation & Compliance

• Prepare and verify dispatch documents such as invoices, delivery challans, E-way bills, packing lists, and transport permits.

• Ensure documentation accuracy and timely updates in ERP/FINSYS or related dispatch systems.

• Maintain records of dispatches and returned goods.

• Vehicle & Transport Coordination

• Coordinate with transporters and internal vehicle teams to ensure timely vehicle availability

• Ensure proper vehicle loading as per weight, size, and material sensitivity.

• Monitor transit time and follow up on delivery status.

• Customer Communication & Delivery Tracking

• Share dispatch details with customers including vehicle info and estimated delivery time.

• Address and resolve delivery-related issues, delays, or complaints promptly.

• Maintain a delivery performance tracker and work on reducing delivery delays.

• Finished Goods Inventory

• Coordinate with the store and production team for finished goods availability

• Ensure proper stacking and identification of ready-for-dispatch material.

• Manage space in dispatch area for efficient material flow and safety.

• Cost & Efficiency Monitoring

• Optimiz vehicle routes and loading for cost-effective dispatch.

• Monitor and reduce demurrage charges and waiting time.

• Analyze dispatch performance and suggest process improvements.

• Audit & Compliance:

• Prepare for customer, system, and internal audits related to dispatch.

• Maintain hygiene and safety standards in the dispatch area.
• Ensure adherence to statutory and GST compliance in logistics documentation.