Vlocity Business Analyst

3 weeks ago

Delhi, India Tech Talent Consulting Full time
Role : Vlocity Business AnalystPosition : Full-timeLocation : US (Hybrid)

Responsibilities

Work closely with the Product Managers, Engineering teams, Customer Delivery teams, Customers/Partners and Industry experts to capture and understand the requirements for productisation and elaborate them at a detailed level.Collabrate with UI/UX teams to design the productised solutions that deliver the functionality required.Use Vlocity’s platform and suite of products to build optimal solutions following Vlocity standards and best practices.Analyse the data requirements, structures and integration points of the flows, and create mapping to Vlocity Industry objects in Salesforce or external REST end points.Consult TM Forum standards (e.g. eTOM, SID etc.) as applicable to ensure standards compliance of product.Maintain requirements in the form of User Stories/Acceptance criteria for each release of the Product, in support of the Product roadmap and Product releases.Document your work using artifacts such as Process Flow Charts, Data Flow diagrams, Data Model diagrams etc.Maintain ongoing collaboration with Engineering and QA teams to ensure correct interpretation and testability of the requirements.Work with Quality Assurance to develop the Test Strategies and validate the Test Plans.Work with Documentation team to ensure design and capabilities are accurately represented in technical publications and training materials.Contribute to the Product Roadmap and collaborate with Product teams for Vlocity Platform and Product enhancements as needed.Develop an expertise in the Telecommunication BSS/OSS domain & leadership skills in Agile software development.

Experience

7+ years as a Business Analyst with significant experience in delivering Telecom BSS/OSS software solutions for Communications Service Providers.Experience with relevant Telecom BSS/OSS applications such as CRM, CPQ, EPC, Order Management etc.Extensive experience in Business Analysis, Business Process Modelling, Information Modelling, Use Cases, User Stories, E2E solutioning and Component design.Demonstrated ability to understand business strategies and application objectives, and translate those requirements into effective process and component designs.Excellent design skills including the ability to critique visual elements and optimize user flows.Prior experience working with Salesforce CRM is preferable.Experience in UI/UX design is desirable.Strong written, oral and visual communication skills with the ability to clearly document requirements, design and process assets using text, diagrams and videos.Clear verbal communicator, with the ability to effectively interact within the team as well as with Customers/Partners in English.Familiarity with TM Forum Frameworx standards (e.g. eTOM, SID)Experience on designing and modelling tools (e.g. Lucid Charts, Visio, UML, etc.).Self-directed and pro-active, with the ability to break down complex problems, assign actions and manage progress toward a deadline.Highly motivated with the desire to work in a high velocity start-up environment and with proven ability to achieve challenging goals and objectives.Excellent interpersonal skills for working closely with teams within and outside.Experience in software delivery methodologies preferably Agile.

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