Delivery Coach

The Game Changers:  Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​  Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​  Life @ AP+:  We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.  We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.  The Purpose:   The Delivery Coach exists to uplift delivery capability across AP+ by coaching squads and leaders in practical, industry-standard delivery practices. The role focuses on embedding consistent planning, estimation, and delivery approaches, improving ceremonies and key delivery events, and strengthening the effective use of Jira and Confluence. It is not intended to drive an enterprise-wide Agile transformation; rather, its success is measured by improved predictability, better decision-making, stronger governance alignment, and more confident, self-sufficient squads across specific lines of business and a range of delivery methodologies.   You will be a seasoned delivery and transformation leader with 10+ years of experience across traditional software delivery, IT transformation, people leadership and Agile ways of working. You will bring a diverse and successful career spanning Project Management, Business Analysis and Delivery Coaching, giving you a well-rounded perspective on how effective delivery truly works.  The core accountabilities of the role will include:   Tailor support to team needs through short-term embedding, workshops, or one-on-one mentoring.  Facilitate workshops and resolve conflicts to remove impediments, build a culture of continuous improvement, and enhance delivery effectiveness.  Coach teams on tools, planning, estimation, and agile ceremonies to improve ways of working and enable effective enterprise reporting.  Work with teams at all capability levels to embed and refine standard practices, fostering collaboration and efficiency.  Mentor team members and leaders to uplift capability and maturity through best practice adoption for improved delivery outcomes.  Build strong cross-organisational relationships to enhance process and practice maturity.  Contribute to the design and implementation of standard tools, workflows, and governance frameworks that support transparency and enterprise-wide consistency.  Support teams in delivering customer value aligned with AP+ strategic objectives.  Present insights, findings, and recommendations to key stakeholders.   Support governance processes for pricing and investment decisions.   Manage stakeholder relationships by facilitating effective communication, serving as a key point of contact, and supporting decision-making.    Success in this role requires demonstrated capability in the following areas:   Demonstrated ability to conduct structured delivery maturity assessments , with clear, repeatable diagnostic steps and the capability to translate observations into targeted coaching actions. Proven experience communicating delivery uplift in a clear, specific and actionable manner , with the ability to move beyond conceptual framing to provide practical, benefits-driven guidance. Strong capability in hybrid delivery coaching , including hands-on experience applying milestones, critical path analysis and structured planning techniques using established methods or frameworks. Deep expertise in value articulation and business analysis uplift , including assessing and improving requirements quality, traceability, and alignment to value outcomes. Practical, experience-based proficiency in estimation across Agile and traditional delivery —not just conceptual knowledge but demonstrated application in real delivery environments. Advanced Jira coaching and governance uplift experience , beyond power-user capability—must have led teams through process improvement, workflow optimisation, and governance maturity. Mature understanding of coaching posture and approach , including when to step in or step back, how to adapt across coaching roles, and how to apply nuanced judgement in complex delivery situations. Strong senior stakeholder presence and communication skills , with the ability to influence confidently, support decision-making, and demonstrate deep credibility in both Agile and traditional delivery contexts. What happens next:  At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.   If you’re ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.  We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to We also encourage you to let us know your pronouns at any point during the recruitment process.   AP+ are not partnering with Recruitment agencies for this role.