AppYogi Software
2 weeks ago
Job Description and Responsibilities :
- Responding to customer queries in a timely and accurate way via email.
- Recommending solutions and guiding product users through features and functionalities.
- Replying to Appstore & Playstore reviews.
- Writing FAQ's for apps.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements :
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software.
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma is a plus. (ref:hirist.tech)
-
AppYogi Software
3 weeks ago
Any Location, IN AppYogi Software Full timeJob Description and Responsibilities :- Responding to customer queries in a timely and accurate way via email.- Recommending solutions and guiding product users through features and functionalities.- Replying to Appstore & Playstore reviews.- Writing FAQ's for apps.- Analyze and report product malfunctions (for example, by testing different scenarios or...
-
AppYogi Software
3 weeks ago
Any Location, IN AppYogi Software Full timeJob Description :- We are looking for an experienced Back-end developer to join our IT team. You will be responsible for the server side of our web applications.- If you have excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you. As a Back-end developer, you'll work closely with our...
-
AppYogi Software
2 weeks ago
Any Location, India AppYogi Software Full timeJob Description : - We are looking for an experienced Back-end developer to join our IT team. You will be responsible for the server side of our web applications.- If you have excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you. As a Back-end developer, you'll work closely with...
-
AppYogi Software
3 weeks ago
Any Location, IN AppYogi Software Full timeWe are looking for a Product (UI/UX) Designer to work on our mobile/web products. The key responsibility is to design information architecture, user flows, wireframes, and low-fidelity interactive prototypes. You will be collaborating with Product Managers, other UI/UX Designers, Engineering team, and Business stakeholders to build innovative products to...
-
AppYogi Software
4 weeks ago
Any Location, India AppYogi Software Full timeWe are looking for a Product (UI/UX) Designer to work on our mobile/web products. The key responsibility is to design information architecture, user flows, wireframes, and low-fidelity interactive prototypes. You will be collaborating with Product Managers, other UI/UX Designers, Engineering team, and Business stakeholders to build innovative products to...