Site Supervisor

4 weeks ago

Chennai, India GoKhana Full time
About GoKhana:
GoKhana is a digital cafeteria management solution aimed at transforming the corporate cafeteria experience. We partner with companies and food vendors to enable seamless, tech-driven dining operations that improve efficiency, transparency, and satisfaction for all stakeholders.
Job Summary:
The Site Supervisor will be responsible for the day-to-day operations of the cafeteria/site, ensuring efficient execution of services, maintaining hygiene standards, managing vendor staff, and delivering a superior customer experience to corporate clients and users.
Key Responsibilities:
- Oversee daily cafeteria/site operations and ensure smooth functioning as per GoKhana’s SOPs.
- Act as the single point of contact between GoKhana, client administration, and food vendors.
- Monitor food preparation, service timelines, portion control, and presentation.
- Ensure hygiene, cleanliness, and safety protocols are followed at all times.
- Handle user escalations, feedback, and complaints promptly and professionally.
- Maintain inventory logs, daily sales reports, and reconcile POS data with backend systems.
- Conduct regular audits and share site performance updates with the central team.
- Manage attendance and discipline of vendor staff at the site.
- Coordinate with the GoKhana tech team for app issues, device support, and updates.
- Support events, menu changes, and promotions on-site.
Requirements:
- Minimum 2–4 years of experience in cafeteria, hospitality, or food service operations.
- Graduate in Hotel Management / Hospitality preferred (not mandatory).
- Strong interpersonal and communication skills.
- Hands-on experience with POS machines and basic tech apps.
- Ability to multitask and manage time efficiently.
- Willingness to work flexible hours, including weekends or shifts if required.
- Basic understanding of food safety and hygiene norms.
Working Conditions:
- Full-time, on-site position.
- Uniform and training will be provided.

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