Associate, Client Support

3 weeks ago

Gurugram, India S&P Global Market Intelligence Full time

The Impact:

Being the nerve center, you will be the face of the organization for our clients. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover. The top financial institutions in the world will ask you to figure out things they are unable to understand on their own.

What's in it for you?:

  • Improve social skills while interacting with C-level industry leaders
  • Develop comprehensive industry knowledge
  • Assist market leaders and decision-makers across the Financial Services industry
  • Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
  • Based on planned growth & initiatives, you can emerge to the next role i.e Senior Associate and more to act as a resource for the team, particularly mentoring your teammates in offices across the globe.

Responsibilities:

  • Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
  • Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments which account for over $2 billion in annual revenue for S&P Global
  • Assist with training and mentoring new hires as a seasoned associate after demonstrating expertise in best practices and product knowledge
  • Make suggestions in regards to product usability, presentation, and data quality
  • Work with Senior Associates on projects which improve and develop subject matter expertise.
  • Partner with clients to identify template opportunities and guide them through our template building process

What we're looking for?:

Basic Qualifications

  • Minimum of a Bachelor degree in Economics or Finance and/or relevant work experience required
  • Succinct communication skills
  • Strong collaboration skills
  • Strong financial knowledge or knowledge of the global economy
  • Proficient ability to navigate and use common computer programs

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