Nlineaxis IT Solutions
3 weeks ago
Job Description :
Responsibilities :
- Provide technical support to clients using AWS, Azure, and DevOps managed services.
- Troubleshoot and resolve client issues related to cloud infrastructure, applications, and deployments.
- Manage IT service management (ITSM) processes to ensure efficient incident, problem, and change management.
- Utilize monitoring tools to identify and address issues, optimize performance, and ensure high availability of client cloud environments.
- Proactively identify and address potential issues within client cloud environments before they impact operations.
- Consistently meet and exceed SLAs (Service Level Agreements) by promptly addressing incidents, fulfilling service requests, and meeting performance metrics.
- Automate routine tasks and processes using scripting languages.
- Develop and maintain technical documentation, including standard operating procedures (SOPs) and knowledge base articles.
- Escalate complex issues to senior engineers.
- Collaborate with the sales and account management teams to understand client needs.
- Stay up to date on the latest Cloud and DevOps technologies.
- Participate in on-call rotation and provide off-hours support as needed.
- Demonstrate relentless learning by continuously enhance skills and knowledge through self-directed learning, training programs, and certifications related to AWS, Azure, ITSM, and cloud technologies.
- Willing and adaptable to work in various shifts as required.
Qualifications :
- Minimum 3 year of experience in providing technical support for cloud platforms like AWS, Azure, or similar cloud platforms.
- Proven experience with ITSM and ticketing management tools (e., FreshService, ServiceNow, Jira).
- Experience with monitoring tools (e., AWS CloudWatch, Azure Monitor, Site24x7, Prometheus, Grafana).
- Strong understanding of cloud infrastructure concepts (e., compute, storage, networking, cost & security).
- Familiarity with DevOps principles and methodologies.
- Proficiency in Linux commands and shell scripting for system administration tasks, automation, and troubleshooting in cloud environments.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
- Ability to work independently and as part of a team.
- Excellent problem-solving skills with the ability to troubleshoot complex technical issues
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