Process ociate USVoice

3 weeks ago

kochi, India ADVENXA Full time
Process Associate Voice
Location: Infopark Kakkanad Kochi
Shift: Night (6:00 PM to 3:00 AM)
Salary: 15500 to 17 500
Working Days: 5 days/week (Fixed Sat & Sun off)
Excellent English fluency both verbal and written.

We are in search of a dedicated and detailoriented Process Associate to join our Voice Operations team. The ideal candidate will excel in handling inbound and outbound calls efficiently while maintaining a high level of accuracy and professionalism.
Responsibilities:

  • Handle inbound and outbound calls with professionalism and courtesy.
  • Accurately process and document information obtained during calls.
  • Assist callers with inquiries concerns and requests in a timely and efficient manner.
  • Follow predefined scripts and protocols to ensure consistency and quality of service.
  • Communicate effectively with team members and supervisors to ensure seamless call flow.
  • Meet performance targets for call quality productivity and customer satisfaction.
  • Maintain confidentiality and security of sensitive information obtained during calls.
  • Adhere to company policies and regulations at all times.

Requirements
  • Bachelors degree or equivalent qualification.
  • Previous experience in a voice process role is preferred but not required.
  • Proficiency in computer skills including MS Office applications.
  • Excellent English fluency both verbal and written.
  • Strong interpersonal skills and ability to build rapport with callers.
  • Ability to handle multiple tasks simultaneously while maintaining attention to detail.
  • Willingness to work night shifts and adapt to changing schedules.
  • Ability to work independently as well as part of a team.

Benefits
  • Performance Bonus
  • Employee State Insurance (ESI)
  • Provident Fund
  • Health Insurance

1. Qualification: Bachelor of Science in Nursing . 2. Prior clinical experience as a registered nurse is usually required, with a minimum of several years of experience preferred. 3. Strong verbal and written communication skills. 4. Ability to convey complex medical information clearly and empathetically.

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