▷ [05/05/2024] CRM Tele Counsellor - MR Online

2 months ago


Faridabad, India Manav Rachna Educational Institutions Full time
Key Responsibilities:

- Inbound and Outbound Calls: Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.- Information and Guidance: Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.- Application Assistance: Guide prospective students through the application process, ensuring they understand all requirements and deadlines.- Database Management: Maintain accurate records of all interactions and inquiries in the center’s CRM system.- Follow-Up: Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns- Problem Resolution: Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.- Adherence to Policies: Ensure compliance with university policies and guidelines, including data protection and confidentiality.- Product Knowledge: Stay informed about current online degree programs, admissions policies, and changes in university offerings.

Qualifications:

- Masters degree is preferred- Prior experience in a call center or customer service role is a plus.- Strong communication skills, both verbal and written.- Excellent interpersonal skills and a friendly, professional demeanor- MS Office suite skills and familiarity with CRM software.- Knowledge of online degree programs and the higher education industry is a plus.- Ability to work in a fast-paced and target-driven environment.

Location - Faridabad

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