Senior Process Analyst – Global HR Shared Services
7 days ago
Overview
To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts How you'll make an impact Handling complete New hires, Resignations and Data Management processes for North America and UK Tier 1 Payroll Support Employee benefit administration for USA and UK / APAC Regions Handling Background Verifications for North America and UK / APAC Regions Handling Employee referencing for North America and UK / APAC Regions Employee leave administration for North America and UK / APAC Regions Employee performance management administration for North America and UK / APAC Regions Employee profile management: Trouble shoot queries related to login/access roles/passwords Vendor management and Invoice Processing USA and UK / APAC Regions Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements Compliance: Ensuring local and compliances of supporting countries are adhered Participation in internal and external audits Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology About you Graduation and PG in HR will be a added advantage Knowledge of ERPs Must possess strong knowledge on US and UK regulatory/statutory requirements, Employee benefits and labor laws Prior HR transition experience Maintaining trackers Performing regular RCAs Adherence and regular revival of HRSS SOPs Compensation and benefits
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