Architect - Oracle DBA/Exadata DBA

2 weeks ago

mumbai, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced a Senior Systems Engineer, you will talk to the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/ duties are varied and complex applying independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with 7+ years related experience. Experience with Oracle's core products, applications, and tools is important.

Career Level -

Technical Lead: 

5 to 15 years of relevant experience as Oracle Core DBA.  Should have worked in DBA Managed Services environment. Responsible for monitoring, managing Critically important database Production environments. Should have knowledge of Organisational change processes (SLAs, ticketing, approvals etc). Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Extensive knowledge and solid solve experience in the following areas:
RAC, RAT testing, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker. Experience in database monitoring using Oracle Enterprise Manager including target management, installation, HA configuration and administration of OEM, incident and alert management, monitoring templates, DBLM, Integration with ticketing tool. Knowledge of Grafana is preferred. Experience in fix day to day database issues. Experience in handling complex database backup and recovery scenarios using RMAN. Experience in database migrations (ExaCC, OCI, platform migration) and upgrades. Experience in fix various installation and patching issues. Experience in Oracle engineered systems like Exadata, Supercluster. Experience in Golden Gate replication including unidirectional and bidirectional access. Experience in automation using Shell scripts, Perl, Python, Ansible etc. Experience in OS administration (Linux, Solaris), virtualization, storage (ZFS, ZDLRA). Excellent written and verbal communication skills. Ability to work under stress - quick thinking and remaining calm during stressful situations. Willingness to work in 24x7 rotational shifts and on weekends from office. Ability to quickly grasp complex technical issues. Appetite to learn new technologies and constantly improve technical skills.

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