Lead Product Manager

3 weeks ago

Bengaluru, India Uber Full time

About The Role
The pitch:

  • Encourage 7 million worldwide drivers to deepen their engagement with the Uber platform
  • Loyalty is a key bet for Uber for the foreseeable future, aligned to leadership objectives like increasing supply quality, and driver/courier success
  • To be successful. Uber needs need to improve the discoverability & emphasize the benefits of participation in Loyalty Programs.
  • Your role is to design and launch growth bets to improve access and engagement with the Loyalty platform and its programs: Uber Pro and Uber Eats Pro
  • You will work closely with dedicated design and machine learning teams to build personalized experiences that help drivers gain valuable monetary incentives
  • Execute in a high impact, high visibility team that is encouraging driver quality, a critical objective
  • What the Candidate Will Do

For The First 6 Months

  • Deliver a flexible loyalty trial system that scales across 3+ global loyalty programs
  • Tune trials for impact across new and existing earners to win valuable quality for the business
  • Deliver immediate user value with monetary incentives that balance behavior change with marketplace efficiency
  • Provide driver recognition and timely feedback to connect drivers more deeply with the platform
  • Design and launch a series of experiments that explore key hypotheses and deliver incremental wins for the business
  • Build customer empathy through user research and data science partnerships

Within The First 12 Months

  • Co-create feedback framework with partners from data science, earnings, quality and more
  • Develop a long term vision and strategy to help drivers track rewards, earnings, and incentives that many teams can contribute to
  • Build frameworks for global teams teams to manage and track the impact of loyalty program trials
  • Uncover new growth vectors that consider new lines of business around the world
  • Basic Qualifications
  • Minimum 6 years experience as PM driving engagement
  • You've built successful roadmaps where many teams contribute part of the solution
  • Deep experience partnering with design, data science, and engineering teams
  • Comfortable with rapid experimentation and hypothesis driven development
  • You set and meet ambitious goals and metric targets that are strategically aligned
  • You're able to create and articulate a strategy that can be executed across many teams
  • Preferred Qualifications
  • Background with loyalty or rewards systems
  • Deep understanding of marketplace mechanics
  • Owned strategy for whole products or lines of business

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