Rehire Application Support Specialist

2 weeks ago

Pune, India Infosys Full time

Educational Requirements

Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology

Service Line

Cloud & Infrastructure Services

Responsibilities

A day in the life of an Infoscion:- Support the Service & Products across several technical domains with full spectrum of Production Support responsibilities
- Uphold high standards for timely issue resolution
- Ensure workflows, processes, tooling and applications are of the highest quality standard
- Contribute expertise to the management of existing and new IT products and services
- Define workarounds for known errors and initiate process improvements
- Maintain a knowledge database
- Flexible to work in APAC/EMEA hours

Additional Responsibilities:

Knowledge of more than one technology- Basics of Architecture and Design fundamentals
- Knowledge of Testing tools
- Knowledge of agile methodologies
- Understanding of Project life cycle activities on development and maintenance projects
- Understanding of one or more Estimation methodologies, Knowledge of Quality processes
- Basics of business domain to understand the business requirements
- Analytical abilities, Strong Technical Skills, Good communication skills
- Good understanding of the technology and domain
- Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods
- Awareness of latest technologies and trends
- Excellent problem solving, analytical and debugging skills

Technical and Professional Requirements:

ideally 4-6 years of hands-on experience in IT support role within Financial services industry- proficient with software development tools, such as Unix, Shell Scripting, Oracle, Sybase, MSSQL, Autosys, Informatica, Splunk, AppDynamics, Java
- good Knowledge of ITIL processes, knowledge of Cloud Technologies (Azure), RESTful APIs, Microservices, Compliance and Legal IT systems is an added advantage.
- ability to solve complex issues, good at problem statement analysis and solution design thinking
- track record of influencing senior IT stakeholders and business partners
- confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
- contribute expertise to the management of existing and new IT products and services
- define workarounds for known errors and initiate process improvements
- maintain a knowledge database
- flexible to work in APAC/EMEA hours

Preferred Skills:

Technology->Application Support - Middleware->Application Support - Middleware

Technology->Architecture->Architecture - ITIL

Technology->Open System->Shell scripting

Technology->Open System->UNIX

Technology->Oracle Cloud->Oracle Planning Cloud

Technology->.NET application Support->.NET application development

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