Technical Associate – EOC
3 weeks ago
Technical Associate – EOCLocation: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skillsIn this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to swiftly resolve issues impacting business operations.Responsibilities- Monitor and address alerts, changes, and maintenance.- Handle tech and non-tech bridges, including P1 and P2 issues.- Collaborate with Major Incident Management for business-impacting issues.- Ensure SLA compliance and proper logging into ITSM tools.- Manage tickets throughout their lifecycle, from creation to resolution.- Raise tickets with carriers and coordinate issue resolution.- Identify opportunities to automate repetitive tasks.- Need to Participate in 24x7x365 rotational support for production systems.Qualifications we seek in you· BE/B Tech· Excellent written and verbal communication skillsPreferred Qualifications/ Skills- Experience handling tech and non-tech bridges, including P1 and P2 issues.- Experience in a team-oriented, collaborative environment.- Strong analytical skills to guide timely issue resolution.- Experience with ServiceNow and incident management processes.- Knowledge of change implementation and its impact on alerts.- Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell.- Ability to collaborate and communicate with cross-functional teams and ISPs.- Understanding of ITIL standards and ticket prioritization- Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution.
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Technical Associate – EOC
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOC Location: Hyderabad Experience: 1-3 years Immediate joiners only Excellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
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Technical Associate – Eoc
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOC Location: Hyderabad Experience: 1-3 years Immediate joiners only Excellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
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Technical Associate – EOC
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOC Location: Hyderabad Experience: 1-3 years Immediate joiners only Excellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
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Technical Associate – EOC
3 days ago
Hyderabad, Telangana, India Genpact Full timeTechnical Associate – EOCLocation: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skillsIn this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to swiftly...
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Technical associate – eoc
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOCLocation: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skillsIn this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to swiftly...
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Technical Associate – EOC
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOCLocation: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
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Technical Associate – EOC
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOCLocation: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
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Technical Associate – EOC
3 weeks ago
Hyderabad, India Genpact Full timeTechnical Associate – EOCLocation: HyderabadExperience: 1-3 yearsImmediate joiners onlyExcellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to...
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Technical Associate EOC
3 weeks ago
Hyderabad, India Genpact Full timeJob Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...
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Technical Associate – EOC
7 days ago
Hyderabad, Telangana, India Genpact Full time ₹ 5,00,000 - ₹ 15,00,000 per yearReady to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
