Network Engineer

2 weeks ago

chennai, India NICHESPACE IT SOLUTIONS PVT LTD Full time

This job posting seems to be for a position within Cisco, likely in their Customer Experience (CX) Organization, specifically focused on Enterprise Routing & Switching (R&S) and DNA Center (DNAC) technologies. Here's a breakdown of the key points:


Role & Responsibilities: H T E (High Touch Engineer)

  • Act as Cisco's representative to the customer, managing networks and delivering on commitments.
  • Solve complex issues, challenge the status quo, and respond rapidly to escalated problems.
  • Build strong relationships with customers and internal teams.
  • Provide root-cause analysis and technical reports.
  • Review trends and assist in providing quarterly reports.
  • Collaborate with various teams within Cisco.
  • Work closely with the Customer Experience Organization.


Minimum Qualifications:


  • Bachelor's degree in a technical field or equivalent experience.
  • Preferably CCIE Security certified.
  • 6+ years of related experience.
  • Strong experience in troubleshooting Cisco Switches, Routers & DNAC.
  • Excellent knowledge of networking protocols and standards.
  • Solid understanding of Campus Architectures and Software Defined Networking (SD-Access).
  • Strong troubleshooting and problem-solving skills.


Preferred Qualifications:


  • Self-motivated and able to work independently.
  • Experience in customer deployments.
  • Continuous learning mindset.
  • Strong logical reasoning and analytical capabilities.
  • Experience with Cisco Wireless products and ISE is preferred.
  • Good programming/scripting skills (Python, Perl, TCL) are a plus.


Overall, the role requires a combination of technical expertise, customer interaction skills, and the ability to work collaboratively within Cisco and with customers to solve complex networking issues and deliver positive outcomes.

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