Operations And Retail Manager
6 days ago
Requirements:
-Required Industry : Retail, Hospitality & Hotel Industry only
-Good Communication
Job Description:
Retail Operation
- Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
- Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship.
- Gather customer feedback and inform to the relevant authorities to improve customer service.
- Reporting and fixing all the maintenance issues that impact the customer experience.
- Assist the store manager with the timely submission of all reports.
- Accountable for Inventory handling and minimizing the stock variance.
- Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard.
- Meeting the targets as set by the company by adhering to the company's rules and regulations.
- Maintain security controls- cash, keys, alarms, and stock.
- Adhering to the visual merchandising protocols set by the company
Team Management
- Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations.
- Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover.
- Creating growth path for deserving, identified and eligible employees.
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