ITAM Specialist

What you get to do in this role:  

• 4 to 7 years of experience in IT Asset Management (Hardware and/or Software)
• Working knowledge of HAM Pro, CMDB & ITAM tools like ServiceNow, Freshservice, Combodo -ITOP, BDNA, SNOW, FlexNet, SCCM, etc.
• Knowledge of various Hardware CI classes and Vendors like Cisco, Dell, HP, Lenovo etc. Good understanding of technologies like ESX, NetScaler, IronPort, Exadata etc.
• Implementation of CMDB stand-up projects is a big plus.
• Candidate should have knowledge in hardware end user devices, data centre devices, network devices. Experience in ITAM industry with management of hardware assets for internal or external customers.
• Understanding hardware products, models, lifecycles of various manufacturers & different hardware types as per United Nations Standard Products and Services Codes (UNSPSC).
• Knowledge of scripting to gather information using tools like SCCM is a big plus
• Experience in driving projects independently. Strong communication and inter-personnel skills
• Should have an eye for the details. Able to adapt to a highly research based environment that moves in a very aggressive pace
• Content related: Any experience working in a Data Content based project is a big plus
• Should have passion for researching and providing solutions for various challenges.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of experience with technologies relevant to SN and coding skills with high-quality results.
• Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects.
• Experience with the agile methodology for software development teams.
• Ability to understand several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues.
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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