Reservation & Ticketing - Airline Passenger
4 weeks ago
Key Responsibilities:
Manage airline reservations and ticketing for both domestic and international flights.
Handle queries and provide assistance to customers regarding flight schedules, availability, fares, and related services.
Process cancellations, changes, and refunds in accordance with airline policies.
Ensure compliance with airline ticketing rules and procedures, including fare calculation and fare rules.
Coordinate with airline partners and maintain strong relationships to facilitate smooth operations.
Provide exceptional customer service and resolve any issues or discrepancies in a timely manner.
Stay updated on airline regulations, policies, and industry trends.
Assist in managing group bookings and special requirements as needed.
Prepare daily, weekly, and monthly reports on ticketing and reservations activities.
Qualifications:
Bachelor's degree in a relevant field is preferred.
Must be proficient with Excel & PPT knowledge.
Minimum of 3 years of experience in airline reservation and ticketing.
Proficiency in airline reservation systems (e.g., Amadeus, Galileo, Sabre, etc.).
Strong knowledge of airline ticketing policies, procedures, and fare rules.
Excellent communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Detail-oriented with strong organizational skills.
Customer-focused with the ability to handle customer queries professionally and efficiently.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and career development.
A dynamic work environment with a leading company in the aviation industry.
The chance to work closely with international airline partner
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